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A GrubHub delivery driver on a scooter passes Times Square in New York City on December 29, 2021.
TechGrubhub sparks chaos after its offer of a free lunch for the whole of New York City crashes the system and leaves countless customers hungry
By Chloe TaylorMay 18, 2022
T-Mobile is debuting dedicated customer support teams for customers.
TechT-Mobile CEO John Legere Wants to Make Customer Service Something People Don’t Hate
By Jonathan VanianAugust 15, 2018
Password entry
TechSeattle Energy Company Sends Racial Slur to Customer as a Temporary Password
By Brittany ShootAugust 2, 2018
Retailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
TechRetailers Beware: Facebook Will Ban Your Ads If You’re ‘Bad’
By Kevin KelleherJune 12, 2018
amazon
RetailWoman Charged Over $7,000 for Toilet Paper Ordered on Amazon Is Finally Refunded Two Months Later
By Sarah GrayMay 25, 2018
Comcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
TechComcast Enrolled ‘Tens of Thousands’ in Useless Protection Plan Without Permission, Washington Attorney General Says
By David Z. MorrisDecember 24, 2017
211 Main St. Branch - SF, CA, USA
TechCharles Schwab’s Surprising AI Adviser Doesn’t Pick Stocks
By Aaron Pressman and Adam LashinskyDecember 14, 2017
Exclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
TechExclusive: Cisco Chairman John Chambers Is Joining the Board of This Tech Unicorn
By Barb DarrowSeptember 21, 2017
US-POLITICS-SPACE
LeadershipElon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice
By Kirsten KorosecSeptember 18, 2017
Airlines Need to Stop Taking Customers for Granted
CommentaryAirlines Need to Stop Taking Customers for Granted
By Robert W. Mann, Jr. and R. Michael BaiadaMay 11, 2017
Amazon.com Inc. Launches Its Echo Home Assistant In The U.K.
TechHow Amazon’s Bot Army Is Trouncing Walmart in E-Commerce Wars
By ReutersMay 10, 2017
Artificial intelligence, cyber brain, illustration
TechThose Annoying Chatbots Can Save Business Billions
By Barb DarrowMay 10, 2017
United Is Already Blowing a Chance to Save Its Reputation
CommentaryUnited Is Already Blowing a Chance to Save Its Reputation
By Charles LindseyApril 11, 2017
Grand Opening At A New Wal-Mart Store
RetailHow Walmart Is Improving Its Pharmacy Service
By Phil WahbaFebruary 28, 2017
Wells fargo Bank corporate office
TechWells Fargo Pushes Into Artificial Intelligence
By ReutersFebruary 10, 2017
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