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F500-2023-067.

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G500-2021-178-PRUDENTIAL FINANCIAL

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The insurance giant felt the squeeze of the pandemic in 2020; Prudential’s revenues fell 12%, while it posted a net loss of $374 million (compared with profits of nearly $4.2 billion in 2019). But chairman and CEO Charles Lowrey has talked up plans to invest up to $10 billion into “higher-growth, less market-sensitive” businesses, as well as a cost-cutting target of $750 million by the end of 2023. One bright spot remains PGIM, the insurer’s massive investment management arm, which saw its assets under management (AUM) swell 13% to nearly $1.5 trillion at the end of 2020.&quot;}" data-sheets-userformat="{&quot;2&quot;:12673,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:2,&quot;11&quot;:4,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}">The insurance giant felt the squeeze of the pandemic in 2020; Prudential’s revenues fell 12%, while it posted a net loss of $374 million (compared with profits of nearly $4.2 billion in 2019). But chairman and CEO Charles Lowrey has talked up plans to invest up to $10 billion into “higher-growth, less market-sensitive” businesses, as well as a cost-cutting target of $750 million by the end of 2023. One bright spot remains PGIM, the insurer’s massive investment management arm, which saw its assets under management (AUM) swell 13% to nearly $1.5 trillion at the end of 2020.

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F500-2021-55-Prudential Financial

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Global business is back. After limping through a worldwide financial crisis and economic slowdown, the 500 largest companies ranked by revenues shattered all sorts of performance records in 2013: They racked up combined revenues of $31.1 trillion, up 2.5% from 2012, and profits soared 27% to nearly $2 trillion. China’s 95 companies (up from 89 last year) posted $5.8 trillion in revenues. The U.S. has four fewer companies on the list than last year but remains (for now) the country leader, with 128 corporations on the list—including No. 1 Wal-Mart Stores—reporting $8.6 trillion in revenues. 

Wal-Mart stayed on top as its sales crept closer to half-a-trillion dollars. Apple moved into the top five. And UnitedHealth Group continued its steady climb. 

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Prudential Financial, a global financial services company founded in 1875, offers life insurance, annuities, retirement solutions, mutual funds, and investment management services to individuals, businesses, and institutions.

Q2 2026

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Prudential Financial (PRU): Company Profile, Stock Price, News, Rankings

legacy

Prudential Financial

prudential financial

Ladies and gentlemen, thank you for standing by. Welcome to Prudential's Quarterly Earnings Conference Call. At this time, all participants are in listen only mode. Later, we'll conduct a question and answer session and instructions will be given at that time. If anyone should require operator assistance, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It's now my pleasure to turn the call over to Tina Madden. Please go ahead.

Thank you. Good morning, everyone, and thank you for joining us. Representing Prudential on today's call are Andy Sullivan, Chairman and Chief Executive Officer, and Yanela Frias, Chief Financial Officer. We'll start with prepared remarks by Andy and Yanela, and then we'll address your questions. Before we begin, I want to remind you that today's discussion may include forward-looking statements. It is possible that our actual results may differ materially from those statements. In addition, remarks made on today's call and in our quarterly earnings press release, earnings presentation, and quarterly financial supplement, which can be found on our website at investor.prudential.com, include references to non-GAAP measures.

For a reconciliation of such measures to the most comparable GAAP measures and a discussion of the factors that could cause actual results to differ materially from those in these forward-looking statements, please see the slides titled Forward-Looking Statements and Non-GAAP Measures in the appendices to our earnings presentation and quarterly financial supplement. With that, I'll now turn the call over to Andy.

Good morning, everyone, and thank you for joining our call. Before turning to our first quarter results, I want to take a moment to step back. This is my fifth earnings call as CEO and the first of my second year in the role, an important point to take stock of where we are as a company and where we are headed. Over the past 12 months, we've made meaningful progress against the priorities I established at the onset, and we're seeing tangible evidence of stronger execution across the business. The issue we encountered in Japan was unexpected, but we are navigating through it, and it does not change our assessment of the path forward. Results across the organization reinforce my confidence in our direction and in the operating discipline we are building.

Last year, I laid out three priorities: evolving and delivering on our strategy, improving on our execution, and fostering a high-performance culture aimed at delivering stronger performance, more consistent results, and sustained long-term value creation. Since then, we have sharpened our focus, raised the bar on accountability, and made foundational changes to our leadership and operating structure to support that agenda. Prudential is at a defining moment. We have a strong foundation, distinctive businesses, and significant capabilities. We compete in large, attractive, but highly competitive markets, and that puts a premium on accountability and strong operating discipline. Since that first call last year, I've been clear. Delivering the level of performance our shareholders expect requires a simpler company, clearer priorities, and a relentless focus on execution. The status quo is not an option. Our business is anchored in real strengths.

We have a trusted brand, deep distribution, and long-standing customer relationships in markets where demand is durable and growing. Nowhere is that more evident than in retirement and asset management, where powerful secular trends are creating significant opportunity. Institutions with the scale and capabilities to manage long-duration liabilities, deliver reliable income solutions, and generate strong investment outcomes will win. A defining strength of Prudential is the integration between our retirement capabilities and our asset management platform. That connectivity enables us to source and manage assets in ways that support our retirement and protection liabilities while positioning PGIM as a sustainable, capital-efficient growth engine for the enterprise. These differentiated competitive advantages matter, but positioning alone is not enough. Success requires clear choices. It means concentrating on the businesses and capabilities where our advantages are real and sustainable and stepping back where they are not.

You've seen us act on this conviction with our recent portfolio actions, specifically the sales of our PGIM operations in Taiwan and India, as well as our insurance businesses in Kenya and Indonesia. The decision to exit markets where we do not see a scale opportunity or a path to market leadership reinforces our commitment to redeploy capital toward areas where we could generate high cash flows and attractive returns over the long term. It also means building an operating model supported by a culture that is grounded in accountability, candor, and consistently delivering at the highest level for customers, shareholders, and our employees. Our work towards these goals is well underway. While there's more to do, the direction is clear and our momentum is building. We will share more details on Prudential's long-term vision and strategy on our second quarter call in August.

With that let me turn to the quarter. Pre-tax adjusted operating income was $1.6 billion, or $3.61 per share, up 10% from the year-ago quarter, with an adjusted operating return on equity of approximately 15%. These results reflect solid underlying performance, improved consistency and discipline in how we operate, and early benefits from the actions we have taken to sharpen focus and strengthen execution across the company. Let me now briefly highlight progress across the businesses, starting with PGIM. PGIM delivered strong investment performance and continued to advance the simplification and integration of its organizational platform. This momentum translated into strong year-over-year earnings growth, the business is on track to deliver the run rate savings and margin expansion we previously committed to, both in magnitude and timeline.

PGIM's earnings profile is steadily improving, even as the rate environment and market uncertainty have weighed on certain asset classes and challenged flows, particularly fixed income and real estate, which comprise over 70% of PGIM's assets under management. That said, we are pleased with the momentum in our expanding private assets business, both in capital deployment and fundraising, which have continued to increase since 2023. Our efforts, specifically in direct lending and asset-backed finance, are yielding strong results, driving approximately $5 billion of the $13 billion we deployed in private assets this quarter. These businesses are higher fee, higher margin, and vital to the competitiveness of our retirement business. We're also seeing good momentum in our active ETF retail offering, another important growth area for us. This platform reached nearly $30 billion in assets under management at quarter end, almost doubling over the last year.

Additionally, PGIM's total flow picture improved meaningfully on a sequential basis. Third-party net inflows from institutional and retail sources totaled nearly $2 billion in the quarter, despite ongoing pressure from active equity outflows consistent with industry trends. Affiliated net outflows were $1.9 billion, primarily driven by annuity runoff. Across our U.S. businesses, results reflect the actions we've taken to strengthen our competitive positioning. We have been very intentional and methodical in broadening our distribution and diversifying our product offerings. This is enabling us to capture demand and improve the underlying fundamentals of our retirement and insurance businesses. In retirement, momentum remained strong. Retail annuities delivered more than $3 billion in sales in the quarter, supported by continued strength in RILA and fixed products. Our new FlexGuard 2.0 product delivered the highest quarterly RILA sales in over a year.

Additionally, we completed $1.4 billion in PRT transactions across multiple middle market cases. These results underscore the depth and breadth of our franchise across both the retail and institutional markets. On the retail side, our broad product set is a key competitive strength, enabling us to meet customer preferences across various market environments. On the institutional side, our leadership spans from executing large, complex transactions to growing opportunities in the core middle market as our scale, asset capabilities, and customer-centric expertise differentiate us. In group insurance, we continue to strengthen the foundational capabilities of this business and position it for improved outcomes. Our focus on product diversification, including supplemental health and a pivot toward broader market representation through our premier middle market segment, are driving momentum in this business.

However, results this quarter reflected increased macroeconomic uncertainty, which impacted disability underwriting as experience continued to normalize from unusually favorable prior year levels. This was partially offset by improved life underwriting due to favorable mortality experience, resulting in a total benefits ratio that increased year-over-year but was within our targeted range. Yanela will provide more details on these dynamics in her remarks, but it's important to keep in mind that our diversified portfolio of group life, group disability, and supplemental health products, supported by our disciplined pricing approach, positions us to navigate effectively as conditions evolve. We remain confident in the long-term fundamentals of our group business and our ability to perform through the cycle. In individual life, our focus on portfolio diversification, disciplined pricing, and expanded distribution has resulted in a more resilient earnings profile and enhanced capital efficiency.

With the resegmentation of guaranteed universal life, both the strength and quality of our ongoing individual life business is more visible, with this segment generating $139 million in AOI this quarter. Now turning to International. Sales and earnings this quarter reflected the financial impact of the sales suspension in Prudential of Japan. As we discussed on our April 21 call. Voluntarily extending the POJ sales suspension through November 5 reflects our current judgment of the time required to make the operational, governance, organization, and related changes necessary for POJ to resume sales. We are confident in the underlying fundamentals of the franchise and in our ability to return POJ to the market as a stronger, more resilient business. Importantly, when looking more broadly across our Japan businesses, we have a sustainable and increasingly diversified platform.

On the product side, our work to diversify into more yen offerings and build on our retirement offerings is paying off. This quarter, over 35% of our sales came from products launched in the last 36 months. On the distribution side, we are continuing to broaden and specifically strengthen our third-party distribution through banks and independent agents. Our independent agency sales were up 7% year-over-year, and third party are approximately one-third of our total sales, demonstrating reduced reliance on our captive channels. Together, these factors reinforce the underlying strength and durability of our franchise in Japan. Outside of Japan, emerging markets delivered a very strong first quarter, led by a record earnings quarter in Brazil, where broader distribution, including agency and third-party expansion and high productivity, continue to support profitable new business growth.

I'd also like to note that we have now exceeded 1.2 million policies through our Mercado Libre relationship, demonstrating our ability to grow through digital platforms. With that, let me close with some final thoughts. What you are beginning to see across Prudential is a higher standard for how we are managing the business and positioning it for future success. We are simplifying the organization, allocating capital with greater discipline, raising the bar on execution, and increasingly leveraging technology and AI to become more productive and efficient. As I said at the beginning of my remarks, we operate in attractive but competitive markets, and we have a clear understanding of the opportunities and challenges ahead. We are building a stronger Prudential, one that is positioned to meet those challenges and deliver durable value to all stakeholders across cycles. This work is well underway.

While changing the performance trajectory of a company of this size is a multi-year endeavor, our direction of travel is clear and our momentum is real. I have firm conviction in our path forward. With that, let me turn it over to Yanela.

Thank you, Andy. Good morning, everyone. Our first quarter results reflected continued momentum entering the year. We reported after-tax adjusted operating income of approximately $1.3 billion or $3.61 per common share, reflecting a 10% increase from the prior-year quarter. This performance was primarily driven by higher spread income in our U.S. and international insurance businesses, as well as more favorable life underwriting results. These increases were partially offset by higher operating expenses, including costs related to the sales suspension at Prudential of Japan. As I have highlighted previously, optimizing our expense base is a key area of focus. Excluding the impact of one-time items, our operating expenses were flat year-over-year.

We are taking targeted actions to reduce costs across the enterprise to support investments in critical areas, including enhancing our service and distribution and elevating our customer and advisor experience. We anticipate that the benefits of these actions will be evident in 2027. Let me now review the key performance highlights for each of our businesses. PGIM reported pre-tax adjusted operating income of $190 million, up 22% from the prior year quarter. These results reflected higher asset management fees driven by market appreciation and higher other related revenues from agency earnings. These increases were partially offset by increased expenses related to growth initiatives, including the expansion of our direct lending and private asset-backed finance platform.

PGIM is on track to deliver approximately $100 million of gross annual run rate savings and more than 200 basis points of margin expansion in 2026, accelerating progress towards its 25%-30% margin target. In the first quarter, PGIM delivered a 19.1% margin, reflecting a 260 basis point increase year-over-year, which demonstrates meaningful progress toward that goal. Recall that first quarter margins are seasonally the lowest of the four quarters due to the timing of annual long-term incentive awards. Assets under management totaled $1.4 trillion, increasing 3% from the prior year quarter, driven primarily by market appreciation and strong broad-based investment performance across public and private fixed income. Total flows across third-party and affiliated sources were essentially flat, representing a substantial sequential improvement in all channels.

Importantly, third-party net inflows totaled $1.8 billion as strong fixed income inflows more than offset equity outflows, which, as Andy noted, remain pressured consistent with broader industry trends away from active equities. Net outflows in PGIM's affiliated channel totaled $1.9 billion, primarily driven by runoff in traditional variable annuities. Our U.S. businesses generated pre-tax adjusted operating income of approximately $1 billion, a 3% increase compared to the prior year quarter. Higher spread income in retirement and individual life was partially offset by higher expenses across all the businesses related to the investments I mentioned earlier. Lower fee income associated with the runoff of our traditional variable annuity block, now reported in the U.S. Legacy Product segment, was also an offset. As disclosed in April, we established a new U.S. Legacy Products reporting segment in the first quarter.

This segment includes certain traditional variable annuity and guaranteed universal life products that we no longer sell. The resegmentation improves transparency and better aligns our financial reporting with how we manage the business while providing improved visibility into the underlying growth and earnings profiles of Retirement and Individual Life. We also believe that the combination of Institutional and Individual Retirement will provide a clearer view of the growth trends in the predominantly spread-based earnings of this business. Now turning to the details of our Retirement segment. Retirement delivered pre-tax adjusted operating income of over $570 million in the first quarter, 9% higher year-over-year. These results primarily reflected higher spread income related to new business growth, as well as approximately $25 million of prepayment income, which is episodic.

These increases were partially offset by higher distribution expenses associated with business growth, along with the investments I mentioned earlier. Less favorable underwriting results were also an offset. Total sales in the quarter were $7.4 billion, including $3.3 billion of retail annuity sales, reflecting strong momentum following the December 2025 launch of FlexGuard 2.0, our newest RILA product. Pension risk transfer sales totaled $1.4 billion and were across 4 middle market transactions. Net account values were $356 billion at the end of the quarter, increasing 8% year-over-year, reflecting market appreciation and broad-based growth across our diversified retirement product set.

Of note, retail annuities grew to $58 billion in account values, representing a 34% increase from the prior year, driven by over $13 billion in sales over the last year. Turning to group insurance. Group reported pre-tax adjusted operating income of $38 million compared to $89 million in the prior year quarter. Excluding the impact of a favorable reserve refinement of approximately $30 million last year, the decline primarily reflected less favorable disability underwriting, driven by higher incidence and severity amid increased macroeconomic uncertainty. This impact was partially offset by improved life underwriting results driven by favorable mortality experience in the working age population. These results also reflected higher expenses, primarily related to investments supporting business growth and operational efficiency in both our claims and service organizations.

The total benefits ratio increased to 83.7% in the quarter as less favorable disability experience was partially offset by more favorable life experience. The benefits ratio remains within our target range of 83%-87%. As a reminder, our total group benefit ratio reached a first quarter record low of 81.3% last year, driven by the favorable reserve refinement I mentioned earlier and very favorable disability experience. Sales totaled $526 million in the quarter, up 32% year-over-year, driven by continued momentum in our premier segment across our diversified product set as we continue to execute on our market segment and product diversification strategy. This outcome also reflects strong supplemental health sales, which nearly doubled year-over-year.

Individual Lives generated pre-tax adjusted operating income of $139 million in the quarter, more than doubling year-over-year. This increase primarily reflected improved underwriting results due to more favorable mortality experience from lower severity of claims. Higher spread income also contributed to this result. Sales of $251 million marked a record first quarter, driven by strong momentum in variable accumulation products where we continue to lead given our robust distribution and service capabilities. Our new U.S. Legacy Product segment generated pre-tax adjusted operating income of $207 million in the first quarter, a 22% decrease compared to the prior year quarter. This decrease primarily reflects lower net fee income driven by the continued runoff of the traditional variable annuity block, partially offset by market appreciation.

Also contributing to the decline were less favorable underwriting results related to the GUL block. Our international businesses generated pre-tax adjusted operating income of $810 million in the first quarter, down 4% year-over-year. This result was driven by higher spread income along with more favorable underwriting results

Primarily due to new business growth in Brazil, which had a record earnings quarter. These increases were more than offset by expenses related to the Prudential of Japan sales suspension. The financial impact of the suspension totaled $130 million in the quarter, in line with our expectations. Approximately $50 million of this amount related to customer reimbursements and $50 million related to Life Planner compensation. The remainder was attributable to lost sales and higher surrenders. As a reminder, and consistent with our comments on April 21, we continue to expect the aggregate impact to our 2026 pretax adjusted operating income will be approximately $525 million-$575 million.

Sales in our international businesses of $424 million were down 27% on a constant currency basis compared to the prior year quarter, primarily driven by the sales suspension in Prudential of Japan. Turning to capital, ESR, and cash flows. Our capital position and strong regulatory capital ratios reinforce our AA financial strength and provide the flexibility to grow our core businesses. Our cash and liquid assets were $3.7 billion at the end of the quarter, which is well above our minimum liquidity target of $3 billion, and we have substantial off-balance sheet resources. Our Japan entities remain well capitalized and are managed to levels aligned with our AA objective.

We estimate that our ESR results as of March 31st were in the range of 170%-190%, well above our 150% operating target. As I mentioned on our April 21st call, we do not anticipate any material impact to our capital, ESR or cash flows over 2026 and 2027 as a result of the voluntary sales suspension at Prudential of Japan. Before closing, I want to take a moment to update you on a re-revision to our tax rate guidance. We are lowering the range for full year 2026 from 23%-24% to 21%-22%.

There were several factors which drove this, including lower expected earnings in our Japan business and asset allocation changes we made in our Japan portfolio during the first quarter to optimize the after-tax investment return. To close, let me again reiterate that we are a large, diversified company with multiple sources of earnings and cash flow, and we remain confident in our broader trajectory. We look forward to discussing our strategic direction in more detail on our second quarter call in August. With that, we are happy to take your questions.

Thank you. We'll now be conducting a question and answer session. If you'd like to be placed in the question queue, please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you'd like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing star one. We ask you please ask one question and one follow-up, then return to the queue. Once again, that's star one to be placed in the question queue. Please ask one question and one follow-up, then return to the queue. Our first question is coming from Tom Gallagher of Evercore ISI. Your line is now live.

Good morning. A couple of questions about Japan. If I could start with Gibraltar. Can you shed a little light on what's happening with that part of the business? I think there's the secondment issue that Pru has, but several other Japanese insurers are also dealing with that. Also, Andy, I think in the update call you did recently, I think you made the comment that you felt good that Gibraltar didn't have the same systemic problems that occurred at POJ. Just want to understand maybe a little further elaboration on that and also how you feel about sales and persistency outlook at Gibraltar.

Yeah. Good morning, Tom. Thanks for giving me the opportunity to build on what we shared on the 21st. Remember, our Gibraltar segment consists of really two components, our 7,000 person strong captive Life Consultants, and our independent agent business. On top of that, we have a very strong bank channel business, and you mentioned the secondment. Secondments are what happens in the bank channel. The changes that are going on there, we're navigating just fine. There's nothing really to report around that. You know, we have these multiple components that provides a great deal of diversification well beyond just Prudential of Japan and our life planner business. That can help understand the resilience that we're seeing in the overall platform.

As far as sales go in Gibraltar, for our Life Consultants, we saw lower sales year-over-year. That was unrelated to our compliance issues in POJ. There's really nothing to focus in on there. That was counteracted. That life consultant sales were counteracted by stronger independent agent sales. We have been very methodically adding independent agencies and deepening the number of agents in those agencies, and we're seeing that strengthen our overall independent agent sales. As I referenced in my remarks, we're really seeing a strengthening of third party overall, which is beginning to balance our captive channels. As far as surrenders go in Gibraltar, the only effects that we believe that we've seen relate to the weaker yen and the FX rate.

At the quarter end, surrenders were at normal levels in our Gibraltar platform.

Appreciate that, Andy. I guess my follow-up is just on POJ. I know you gave the guidance of in-force earnings being down 10% year one, 15% in year two. Can you shed a little light on what kind of sales and lapse expectations are embedded in those numbers? Maybe just if we focus on the sales number, are you assuming kind of very gradual recovery, like are sales levels are gonna be half of the normal levels one year out and then gradually recovering? Any kind of directional help on how we think about the sales recovery and how that builds back over time?

Hi, hi, Tom. Let me give you some details there. In terms of sales, the assumption is that there are no sales through November 5 during the suspension period, and then there's a gradual ramp up through 2027. The 27 average LP production assumption is 50%. Through 27, we're ramping up, and we get to an average of 50% LP productivity. On surrenders, we are assuming that they remain at elevated levels above baseline and FX-related activity throughout the suspension period.

Okay, the next question is coming from Ryan Krueger from KBW.

Thanks. Good morning. First question is just on the earnings power of the international business at this point. I think if I look at the earnings excluding variances, they were up 6% year-over-year, despite I think about a 4% drag from the POJ sales suspension and lapses. Can you give us some more color on just what factors led to this in the current quarter? I guess to what extent some of these things you wouldn't expect to recur or if we should view this as a pretty good run rate from here.

Yeah. Hi, Ryan. I think there's a few things that you need to consider here. If you, let me walk through them. First is the timing of the cost and the impact of the POJ misconduct. As you heard in the prepared remarks, in the first quarter we had $50 million of customer reimbursement that's non-recurring, $50 million of LP comp, and then about $30 million of impact of sales and surrenders. Each of those is worth half. A few things to keep in mind. There were only two months of impact in the first quarter that the suspension began in February. Second is that the impact is not linear. The impact of lost sales and surrenders builds as the year progresses.

Similarly, the LP compensation grows through the year as well because the payments are based on new business production, and the longer they are not selling, the higher that our payments will be. That's what impacts the timing. It's not linear, and we expect the impact to grow throughout the year. Second, what you're seeing is the resilience of the Japan business coming through as 90% of the earnings in POJ are driven by the in-force. That's definitely contributing. Of course, you have strong earnings from Brazil. Brazil has been steadily growing. Typically, it's been contributing up in the high single digits in terms of earnings in international. A bit higher this quarter as Japan earnings were lower, and again, Brazil has grown steadily. You see the resilience in Japan earnings and the strength in Brazil.

Third, we did have prepays that impacted international. In total, we had about $50 million in prepays in the quarter. These are episodic, and generally, they impacted several businesses, but mainly retirement and international.

Thank you. Sorry, actually, just one quick follow-up. The $50 million of prepays, that was total for the company, or was that all in Japan? Oh, sorry, go ahead.

No, Ryan, that was total for the company, across several businesses, mainly impacting retirement and international.

Got it. I know you updated the tax rate. Any change to your corporate guidance that you had given last quarter, given the favorable expenses this quarter?

Yeah, no. we're not updating the corporate guidance. we did have some one-timers and also some expense timing. if you look at our kind of our normalization, there's about $70 million of one-timers. Half of that is timing, half of that is real one-timers. At this time, we don't expect to update. You know, the first half will be lighter, but the second half will be heavier, getting us to the $1.65 billion.

Thank you. Next question today is coming from Suneet Kamath from Jefferies. Your line is now live.

Great. Thanks. Starting with Andy, I appreciate the business exits that you mentioned in your prepared remarks, it strikes me that they're not particularly needle moving. You can correct me if I'm wrong there, they didn't seem to be that big. I guess the question is, are you open to something bigger in terms of shifting the business mix? In terms of setting the stage for this August call, should we think about that as sort of the conclusion of a strategic review, or is this sort of just updating guidance based on everything that's happened since the last time you gave it to us? Thanks.

Yes, Suneet, thank you for the question. I appreciate the broader question. You know, I've been very candid that the performance of the organization has not been good enough. We believe that a key contributor to that underperformance is a lack of focus. You know, both capital and investment dollars are spread too thinly.

We have too many businesses in too many markets where we're either subscale or we're not competitive. You know, that's not a great use of the company's capital. You know, our team did do work over the last year or so, it's been a continual process. Strategy is always ongoing. It's not a start-and-stop type thing, we have done a broader review as we did the step back and looked in the mirror. You know, our team is very committed to leaving the next generation of Pru leadership with a stronger performing company, a much more valuable company that is materially better focused, clearly winning in the spots that we compete. That means that we're a top player in a more focused set of businesses.

We will focus our capital and investment dollars more than you've seen, and we're going to focus those on big markets with tailwinds, where we clearly have the product and distribution capabilities, and brand to win, and where we know that we could deliver a differentiated value prop to drive strong shareholder returns. You know, you mentioned you've already seen, I would call it, early evidence of where we're getting out of. Obviously we mentioned those on the prepared remarks. You've already seen areas we're leaning into, like retirement and asset management. I would frame it that it's early in our business mix shift. Yanela Frias and I are looking forward to providing you greater detail on the August call, about that shift and about our change in focus as an organization.

You know, the fact is that this is an iconic company with just incredible capabilities, and we want to make sure that we do everything that we need to put the company on a strong growth trajectory.

I just wanted to drill into the group disability business. I know it's not a huge business for you, but if I think about the loss ratio, let's call it in the high 70s, and I think about some of the other players that we cover, you know, probably being in the mid-60s, there's a pretty sizable gap there. I'm just wondering, is there a structural reason why your loss ratio is so much higher? At the end of the day, is this a business that's producing adequate returns, relative to the, you know, mid-teens ROE target that the company has overall? Thanks.

Suneet, thanks for the question. I would say it's very important as you look at group businesses across the industry to really look closely at both the size segment that they're in, as well as the product mix that they're in between life, disability, and voluntary product supplemental health. All of those have different benefit ratio and admin ratio characteristics. The fact is, a lot of the competitors across the space have business mixes that are more downmarket than ours. I think as you're well aware, our strongest asset in our business is national accounts and higher end of the middle market. Industry-wide, that segment has higher benefit ratios but lower admin ratios. When you look, you got to be very careful comparing benefit ratios and admin ratios across.

You know, as we look at the performance of our business, to your question, you know, this is a business that has cycles. We're coming off a year in 2025 of very low disability benefit ratios and very low benefit ratios in general. This quarter, we saw underwriting pressure in the disability block almost entirely related to LTD incidence and severity. That was offset by good performance in the life block from working age populations. You know, this is a business that's producing returns in excess of our cost of capital. We're happy with the deployment of capital to this business, and it is a focused area of growth for us as we look forward. We fully expect to see performance to be in the guidance range of 83-87.

Thank you. Next question today is coming from Wes Carmichael from Wells Fargo. Your line is now live.

Hey, thank you. Good morning. Just wanted to talk about the retirement segment for a second. It was a good earnings in the quarter. I'm just trying to get an idea for run rate. I think, Yanela, you mentioned $25 million of prepay income. There was also some unfavorable and positive underwriting. I guess if we net all that together, I get somewhere in the neighborhood of, call it $600 million on a run rate basis. I'm just wondering if I'm thinking about that correctly, if that's the kind of math you're doing.

Yeah, yeah, Wes, I think that's right. I mentioned total prepays of $50 million, mainly in international and retirement. In my prepared remarks, I did mention 25 in retirement. I mean, what you're seeing in retirement, and it's probably easier to look year-over-year because you have the full impact of sales for the past year, is a strong growth, and that's due to the sales that we're seeing in retail annuities and in our institutional markets. If you adjust for the prepays and some other noise that you have, you're seeing the growth in the business coming through. We also did have some higher operating expenses. As I mentioned, we're investing in service and technology, and driving enhanced customer experience.

We're funding that at a total company level with efficiencies throughout the company. Net, net year-over-year at the total enterprise, e-expenses are flat.

Got it. That's helpful. Just a different subject, but when going through the resegmentation, you can kind of pull out the income statement for Guaranteed Universal Life. I think that business generated something like a $200 million loss in 2025, and I think $500 million in 2024 on a reported basis. Just given that that business seems to be generating a loss, how do you think about reserves there? You've already taken some charges, but do you need to do more to increase the reserves in that business?

I think the way to think about that is that the GUL losses are mainly driven by the reserve accruals, right? When you think about this, we've reinsured a portion of the block, but the retained portion still includes exposure to the underlying economics and is still in that stage where GAAP reserves are building up. The way, you know, the way GAAP works is that it dictates that reserves be accrued at a higher pace than the best estimate liability would require as you're building the reserve. This is what leads to the GAAP losses that we're seeing earlier in the life of the block. These losses will reverse over the long term as the expected benefits are paid and the reserves are released.

You're seeing that dynamic because we're still building the reserve, and over the long term, that will reverse.

Wes, I would just add in, you know, real positive of the resegmentation, you're seeing the strength and the quality of the go-forward individual life business. It's much more evident. You know, we have been very methodical about executing the strategy to diversify the portfolio, to reduce expenses, and to write new business at attractive margins. This was a record sales quarter for us in individual life. Those sales are coming in well in excess of the cost of capital. You know, we're pleased that you're now able to see the quality and growth of that individual life business now that we've segmented out GUL.

Thank you. Our next question today is coming from Joel Hurwitz from Dowling & Partners. Your line is now live.

Good morning. Just on expenses, you mentioned in the prepared remark that you expect some of the actions you're taking to be evident in 2027. Any more color on the expected benefits that you expect to emerge next year, and where would we see that show up in the financials?

Yeah, Joel. I mean, in terms of expenses, you know, to just take it up a level, you know, you've heard me speak a lot about our focus on continuous improvement and gaining efficiencies to be able to reinvest in the business. That's what's really funding these investments. We do expect these to have benefits in 27. We're not necessarily quantifying that, but it'll come through in our results. These are investments in things like modernizing and driving efficiencies in onboarding and claims management and group, and investments in service delivery throughout all our U.S. businesses. These do lead to efficiencies.

The one thing I would highlight and remind you of is that last quarter we did talk about the fact we took a $135 million restructuring charge that will result in run rate savings of $150 million in 2027. Those are separate from these, the benefits of these investments.

Got it. Then Andy, just going back to Gibraltar sales. I heard you say no issues on any of the POJ issues like carrying over to life consultants. Any color on why life consultant sales have been a little subdued the past two quarters?

Yeah, Joel, just to add to my response, we actually changed some of the incentive programs and rewards programs in our life consultant channel. It's part of our ongoing work around making sure that the business is as efficient as it needs to be, and that had an influence on the level of sales. We don't expect that though to inhibit us in any way over the longer term in our ability to grow that life consultant channel. That is a channel that we consider pretty darn unique in that it has specialized access to teachers and the Service Defense Forces across Japan, and literally is in every geography across Japan with 7,000 agents.

Thank you. Next question is coming from Mike Ward from UBS. Your line is now live.

Hi, thank you. I just wanted to dig in on the group disability real quick. I get that it's a small business, but just curious about conceptually, like for the industry. I think you specifically mentioned macro-driven uncertainty driving claim incidents and severity. I just was curious what specifically you meant by that.

Yeah. Mike, let me take the question overall, and then I'll hit your specific about the macroeconomic environment. Again, it gets down to really specifics that you have to look at across the books of business and the mix of products, et cetera. You know, we experienced a weakening in our disability benefit ratio, as you saw this quarter versus last year. It did improve pretty materially sequentially over 4Q. We're seeing that recover. That said, there were three main drivers. All of these were LTD related, not STD or paid leave, and we sometimes get that question. On LTD, we saw an increase in the new claims incidents.

You know, the comment about the macro environment is when there's greater uncertainty around job loss, and you've seen the announcements around tens of thousands of jobs being eliminated from a variety of big names. Remember that we tend to have a book of business that's upmarket, and we cover and service a lot of larger employers. That leads to higher incidents and higher severity. You also have to look at the segmentation of industry mix. We have many blue collar, or excuse me, many white collar type cases. You sometimes see greater impacts in those cases than blue collar. Increase in claims incidents and severity.

The other thing is we had somewhat lower resolutions in the quarter, but that's gonna vary quarter-to-quarter. That's something that we're completely comfortable with our capabilities and the way we're managing that, and know that'll be where it needs to be over the long term. You know, we'll take it just a giant step back. We've been in the group business over 100 years. We've seen cycle after cycle after cycle. We're very comfortable with our capabilities, and this is an important area of focus for us.

Thank you, Andy. On Japan. I think you guys have said, you know, no anticipated free cash flow impact over 2026 and 2027, but I guess, longer term, you know, the, the sales suspension at POJ, should we expect some free cash flow and ESR impacts?

Hi, Mike. You know, we did talk about when you think about the earnings of POJ, right, 90% come from the in-force, and the impact of the sales and surrenders will result in 10% earnings power reduction in 2026 and another 5% in 2027, so getting to 15%. That is, you know, a small portion of the earnings in POJ. Obviously, the earnings will decline, and then we will be ramping up. I did talk on the April 21 call about the fact that cash flows from Japan are driven by Japanese STAT versus GAAP, and that's a big piece of the difference in terms of we have a $1 billion impact on GAAP earnings, but that doesn't come through in STAT. That is also dampening the impact on cash flows.

Over the long term, as we begin sales again, we will have earnings, we also will not have the subsidy that we're paying the life planners, so that's an offset to the capital that we're putting in for the new sales. Net-net, we don't expect a longer term significant impact, assuming what we're seeing today.

Thank you. Next question is coming from Pablo Singzon from JPMorgan, the wire is now live.

Hi, good morning. First question, can you talk about what is new with the RILA product that you launched in December, and maybe use that as a stepping stone to discuss the broader competitive environment for RILAs? Are you still able to innovate on features or distribution or are you having to give up economics to remain competitive?

Thanks. Let me start with the competitive piece. I'll talk about the innovation in FlexGuard. You know, as I've said before on these calls, you know, the RILA market is competitive. You don't go from five competitors to 25 without it having a competitive effect. We've seen some well-established players enter the space. We've seen some level of aggressive pricing. We always will take a very consistent, disciplined approach to ensure that we generate profitable sales. It's not about revenue, it's about profit. I would draw that pricing is only one element of winning in this market. You know, there are clear ways that we are differentiated other than pricing.

You know, our product features, which I'll talk about in a minute, our distribution, which it continues to deepen and expand, our world-class service and our brand. All of that matters. We're strong on all those facets, and that produces success. The innovation on FlexGuard, and I would ask you to recall when we launched FlexGuard 1.0, it was one of the fastest-growing buffered annuity launches in the history of the industry. We're expecting very strong success from 2.0. In essence, we've tweaked the design so it offers more upside opportunity for growth with also more downside protection in the way that the product's designed, all linked to market performance.

You know, I think taking a giant step back, we're now reporting total sales in our individual annuities market because these are all spread-based products. They're given market conditions and competitive conditions, you need to lean in and lean out of different spots, and it literally is a pretty dynamic market week to week. What we know is we have an all-weather portfolio, we're disciplined in our pricing, we have a lot of differentiation, and we will grow this overall in total from that set of capabilities.

Thanks, Andy. For my follow-up about POJ, I was wondering if you'd be willing to give a more current update on the Life Planner count or, you know, most recent trends in persistency. I think if you look at the reported one E-twenty-six metrics, there was some slight deterioration, and I was wondering how the trend has developed through May. Thanks.

Yeah, Pablo. Just to reiterate what we shared on the April 21 call. What we saw in the first quarter is the Life Planner headcount was down less than 1%. You know, since the start of the year, the rate of LP resignations has been at a similar level compared to what we saw last year. And everything we've seen since announcing the 180-day extension of the suspension has been consistent with the expectations and financials that we've put out to the street. You know, we think the reason we're seeing such success is really due to a couple reasons. First, we are providing, and this is why the impacts are what the impacts are, material financial support.

You know, it goes beyond the money that we're providing to the Life Planners. What they see us is stepping forward and being very committed to this business and being very committed to them, and they're very appreciative of that. We've also done a lot of work on improved and delivered training, and we're clearly painting a picture of where this business is going for those Life Planners. That's all being done so that we, so that Life Planners can see a sustainable career path. And we believe that's why we're seeing such in still early in this suspension period, but such good results from a Life Planner retention perspective.

Our next question today is coming from Jack Matten from BMO Capital Markets. Your line is now live.

Good morning. Just a question on pension risk transfer. I'm wondering how you view the outlook both for you and for the industry regarding volumes this year. Maybe specifically, do you think we could see more jumbo cases come to market?

Thanks, Jack. As you know well, PRT it is a transaction-oriented business. It's not a flow business, it will be episodic especially in the jumbo space. We have seen reduced activity in the market given the economic uncertainty and the geopolitics that are being experienced. You know, the bottom line is volatility and uncertainty make business leaders slower in decision making. We've absolutely seen that in the marketplace. We expect that 2026 will mirror 2025 and that demand should get stronger in the second half. That's generally what happens in particular in the jumbo space. It's hard to say exactly how much that will strengthen, we believe that will be the pattern.

You know, importantly, what you've now seen two quarters in a row is we are writing more middle market deals as a firm. While we're clearly a leader in jumbo, we have a very good and growing presence in the middle market. You know, what that will do is it will help balance out our success in the jumbo space. You know, we are very well-positioned. We're 1 of the best at this business. Now that we're participating more broadly across segments, we believe we'll be even more successful going forward.

Thank you. Then on PGIM, can you talk about the outlook for the private markets business and some of the investments that you referenced earlier? I guess where do you feel that business is differentiated versus its competitors? Then kind of maybe any impacts you're seeing related to some of the recent headlines around private credit.

Prudential Financial (PRU) Q1 2026 Earnings Call Transcript

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