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Nordstrom is a retail leader specializing in clothing, shoes, and accessories. In recent years, the company has focused on adding home goods, activewear, and kids' categories, and in 2021 said it has added 20% more items for shoppers to choose from.

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The upscale retailer sells apparel, shoes, cosmetics, and accessories in 116 Nordstrom and about 250 Nordstrom Rack stores in the U.S., Canada, and Puerto Rico, as well as online. In May 2020, the company announced plans to permanently close 16 stores in nine states amid the impact of the coronavirus pandemic.

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best workplaces for millennials 2016- Nordstrom

Employees say: "This company stands out to me because of the emphasis it puts on using your best judgment and being a self-starter. Having the ability and support to make decisions and move forward with ideas is very empowering." 
 
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"The company believes in recognizing employees and teams frequently to congratulate them for doing a great job. They promote from within, giving employees a fair chance at obtaining a higher job within the company." Read the .

100 Best Large Workplaces for Women

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According to one millennial worker: "This is the first retail establishment that I’ve worked where supervisors above my managers have taken on interest in my well being and performance. Management tries their best to make sure new hires feel welcome by maintains their open door policy and always being available for anyone, whenever they need to talk." 
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"The ability to go above and beyond to help a customer on your own initiative is refreshing. Almost never week to ask for permission. The feeling that if the customer is happy, your manager will always have your back," explains another millennial employee. 
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Read the .

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Nordstrom is primarily a fashion retailer in the U.S., offering apparel, shoes, beauty products, and accessories for women, men, young adults, and children, but the company also sells home goods. Founded in 1901, Nordstrom operates its department stores, including Nordstrom Rack outlets, and Nordstrom Local service hubs. The company was an early adopter of e-commerce, having launched its site in 1998, where it continues to sell products along with its mobile app.

Q3 2025

Nordstrom Company Profile, Stock Price, News, Rankings

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Nordstrom

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Greetings, and welcome to the Nordstrom Third Quarter 2024 Earnings Conference Call. At this time, all participants are in a listen only mode. We will begin with prepared remarks followed by a question and answer session. And as a reminder, this conference is being recorded. At this time, I'll turn the call over to Jamie Duis, Head of Investor Relations for Nordstrom.

Good afternoon, and thank you for joining us. Before we begin, I want to mention that we'll be referring to slides, which can be viewed in the Investor Relations section on nordstrom.com. Our discussion may include forward looking statements, so please refer to the slide with our Safe Harbor language. Participating in today's call are Eric Nordstrom, Chief Executive Officer Pete Nordstrom, President and Kathy Smith, Chief Financial Officer, who will provide a business update and discuss the company's Q3 performance. Please note that when discussing our results and outlook, we will be referring to them on an adjusted basis for EBIT, EBIT margin and earnings per share.

Reconciliations to the most directly comparable GAAP measures can be found in our Q3 2024 earnings press release, which is available on our website. As we begin, I want to acknowledge the company's prior announcements regarding the Board of Directors exploration of potential avenues to enhance shareholder value, the formation of a special committee to evaluate any proposal that might be presented by members of the Nordstrom family to take the company private and the receipt of such proposal on September 3rd. We will not be commenting on this topic or speaking to this matter during our call today. I'll now turn the call over to Eric.

Thank you, Jamie, and good afternoon, everyone. Thanks for joining us today. I'll start with our Q3 performance, then discuss the progress we have made against our 3 priorities and finish with some comments on the current retail environment. In the Q3, our efforts to enhance the customer experience continued to resonate, enabling growth in net and comparable sales, margin expansion and an increase in our customer base. We delivered solid results with net sales reaching over $3,300,000,000 along with earnings per share of $0.33 Both Nordstrom and Nordstrom Rack delivered 4% comparable sales growth.

We're particularly encouraged that our online business sustained its momentum with digital sales growth of over 6%. Customers responded to newness in our selection of the brands that matter most to them, driving positive total company net sales growth for the 4th consecutive quarter. Moving on to our 3 priorities for the year of driving Nordstrom banner growth, operational optimization and building on the momentum at the RAC. Driving Nordstrom banner growth is a key part of our strategy and we continued to make progress during the Q3. A curated selection of merchandise with greater depth in our customers' favorite brands across our fleet and not just in our largest stores helped drive the results.

As an omnichannel retailer, we have to be prepared to serve customers when, where and how they want to shop and service is always our number one priority. Our customers define what good service is, not us, and our teams are very focused on taking care of each and every customer who shop with us. We take this commitment to serving our customers seriously from the initial greeting to providing assistance and a point of view at the fitting room to completing the sale. For our customers that prefer to shop online, we aim to make the experience seamless and engaging through technology. Atnordstrom.comnet sales growth in the 3rd quarter was supported by the enhancements to the search and discovery functionality on our site and in our app, as well as improvements in our assortment, especially of items under $100 in price.

We continued to scale our marketplace business in the Q3, which now has over 300 sellers offering a wide selection to our customers. We look forward to continuing to grow this business in 2025 and beyond. Another key priority for this year is operational optimization. Given the progress our supply chain team has made on reducing operating expenses, they have expanded their focus to increasing speed by quickly getting orders to our customers' doorsteps and moving product efficiently through our network to provide relevance and freshness. We know our customers desire speed, which can improve the customer experience as well as our financial outcome.

For example, faster fulfillment and delivery of items drove an over 40% improvement in the speed of customer returns in the Q3. Returns that come in faster mean that we can process, inspect and get the items back into our inventory in a sellable condition in less time, increasing the product's overall full price exposure. Throughout the year, the supply chain team's efforts have also supported our new Rack store opening successfully. More recently, they have positioned us well heading into holiday in terms of inventory flow, staffing and shipping capacity. We also continued to advance our priority to build on the momentum at the Rack during the Q3.

Our strategy of offering great brands at great prices continues to give customers a reason to choose Nordstrom Rack. In the Q3, customers responded positively to our offering, driving net sales growth higher for the 4th consecutive quarter. We also opened 12 new stores during Q3, bringing the full year total to 23, which is consistent with our plans to open 20 to 25 new racks per year. New rack stores continue to be a great investment for us as they deliver a solid return on capital while attracting new customers. Nershamrack.com remains a differentiator in off price retail, enabling customers to shop when and how they want.

Rack digital sales growth in the Q3 was driven by an expanded online merchandise offering as well as focused efforts to maintain high in stock rates in our fastest selling items. Towards the end of the quarter, we launched store fulfillment for Rack Digital orders in over 100 of our Rack stores around the country. Our efforts to improve the integrity of our inventory are enabling us to work towards optimizing that part of our store operations prior to expanding to our entire fleet of Rack stores. We're also excited to have launched buy online and pick up in stores at those same 100 plus rack stores for the first time ever in the Q3. This allows nordstromrack.com shoppers to purchase select items online and pick them up same day in their nearest rack location.

We're pleased with the early results of these new services and are excited about the opportunity to better serve our customers, drive sales and expand margins. Looking ahead, the Q4 is a significant one for us and provides us with the important opportunity to serve our customers. Across the company, our teams are focused on executing an exceptional holiday shopping experience with gifts for everyone at every budget, an enhanced digital experience, convenient services and festive events both in stores and online. While we are excited about and well prepared for the holiday season, there was a noticeable decline in sales trends towards the end of October. As you'll hear from Kathy in a moment, we are updating our full year guidance, which takes the slowdown into consideration.

In advance of this holiday season, I want to thank our teams across the company for their hard work and taking care of our customers during this busy time. We're excited about the season and wish everyone a happy holiday. I'll now turn it over to Pete.

Thank you, Eric, and good afternoon, everyone. My remarks today will focus on merchandise performance, our inventory position and some highlights of what we have planned for holiday.

We know that our customers have a lot of choices when it comes to shopping, which is why we offer a selection of their favorite brands as well a new and emerging ones, enabling the discovery of new looks and styles. In stores, merchandising is all about curating an assortment of our best brands that appeals to our customers. This year, we've edited out some brands in order to amplify the best ones to create focus and a point of view in our stores. In our digital business, we aim to serve more customers on more occasions with more choices. We're encouraged that our teams are executing well on both of these merchandising strategies.

From a total company perspective, the top performing categories in the Q3 were women's apparel, active, shoes and men's apparel. I'll first cover our merchandise performance at each of our banners. In our Nordstrom banner, we've been focused on building selection and depth in our customers' favorite brands across all stores, particularly in women's apparel this year. In the Q3, leading brands such as Vince and Veronica Beard helped drive mid teens growth in this category. Active, which includes apparel and shoes, continued its impressive run as a top category at our Nordstrom banner.

Relevant brand offerings drove low teens growth, banner. Relevant brand offerings drove low teens growth, led by some of our customers' favorites such as On Running, HOKA and Vuori. The shoes category is an important one for us, given our company's history and it performed well in the Q3. 1 of the contributors to the growth was our Make Room For Shoes campaign, which highlights certain of our customers' favorite brands with new and unique inventory each month. The Q3 strength in women's shoes was fueled by notable sales increases from brands including Stuart Weitzman, Veronica Beard and Vince.

Men's apparel, another important category for us, rounds out our top performers in the Q3. Similar to our efforts in women's, we have focused on providing more consistent assortments and increased selection across our fleet of stores. In the Q3, men's apparel growth was driven by dress wear and contemporary styles. At The Rack, our strategy of offering great brands at great prices resonated with customers in the Q3, driving double digit top line growth. From a merchandise perspective, in women's apparel, premium denim and dresses were strong performers in the 3rd quarter.

The active category sustained its double digit growth driven by active shoes. In Men's Apparel, sportswear drove the largest volume gain. And rounding up the top categories in Q3 is shoes, which was led by casual sneakers. I'd like to also make some comments about our Nordstrom Private Brands, which are available at both banners. We continue to be pleased with the customer response and performance.

In the Q3, Nordstrom, Zella and Open Edit were strong performers, helping to drive double digit growth in sales of our private brands as customers recognize the quality, style and value of our offering. Moving on to our inventory position at the end of Q3, which grew 6% year over year versus 5% in sales. Inventory growth in the 3rd quarter was partially driven by some seasonal categories such as boots, sweaters and outerwear that were slower in some parts of the country. At the Nordstrom banner, our inventory is highly penetrated with our best brands and consists of lower clearance and aged inventory versus a year ago. At the Rack, inventories are higher than last year, yet also over indexed to the best performing brands.

Driving the growth is the inventory needed to ramp up our new Rack stores as well as an increased selection available on nordstromrack.com, where we've added over 30,000 customer choices to the site. While our inventory growth in the Q3 was slightly higher than we prefer, we continue to feel good about the content of our inventory. Turning to a few of the highlights of what we have planned for holiday, we're excited about the season and the opportunities that lie ahead for us in the Q4. This year, we're making our customers holiday shopping easy and fun, prioritizing a well rounded assortment across both banners that blends relevance and inspiration at all price points. We recently launched our 2024 holiday catalog with items focused on gifting and holiday dressing.

In apparel, sweaters are a key gifting item and our teams have curated a great selection. In beauty, the teams have been focused on making the destination to shop for luxury fragrances this holiday season, building on momentum in this area. At The Rack, we're invested across categories and price points to offer customers a relevant selection of great brands at great prices. As Eric mentioned, we're making it easier to shop with the addition of buy online, pick up in store in over 100 of our Rack locations. We're also introducing Rush the Rack, an exclusive new app feature for Nordy Club members, experiences across the country like Letters to Santa, holiday glam up days, the one day only Beauty Bash and more.

At our New York City flagship store, our special holiday activation includes hosting daily Santa snow shows, offering a holiday weekend brunch series and starting tomorrow, we're unveiling the Bliss on 57th Street, which will feature larger than life talking inflatable characters throughout the store. We're excited to be providing customers with fun and engaging experiences this holiday season. Before I turn it over to Kathy, I'd like to echo Eric's comments thanking our teams for the hard work that they do in providing service to our customers all year, as well as wishing them and all of you happy holidays. We'll now go to Kathy for an update on our financial results.

Thanks, Pete, and thank you all for joining us. I'll begin by covering our Q3 results, then discuss our outlook and close with our capital allocation priorities. In the Q3, we again delivered solid results with growth in net sales and EBIT as well as margin expansion. Total company net sales increased 4.6% in the 3rd quarter, driven by positive results at both banners. The timing shift of the anniversary sale with one day falling in the Q3 this year versus 8 days last year had a negative impact on net sales of approximately 100 basis points.

Comparable sales increased 4% with positive comps in both banners and particular strength in digital channels. GMV increased 5.3% in the 3rd quarter. Nordstrom banner net sales increased 1.3%, while comparable sales grew 4%. The difference is mainly due to the use of a realigned calendar for comparable sales, which eliminates the approximately 200 basis point negative impact from the timing of the anniversary sale, which is reflected in net sales. Nordstrom Rack net sales increased 10.6% with comparable sales increasing 3.9%.

Digital sales grew 6.4% in Q3, representing the 6th consecutive quarter of sequential improvement. The timing shift of the anniversary sale had a negative impact on digital sales of approximately 100 basis points. Digital sales represented 34% of total sales during the quarter. Gross profit as a percentage of net sales expanded 60 basis points to 35.6 percent primarily on strong regular price sales. Ending inventory increased 5.9% versus a year ago.

As Pete noted, the quality of our inventory is good, although the level is slightly higher than we want. Selling, general and administrative expenses as a percentage of net sales of 36.6% increased 25 basis points compared with 36.3 percent in the year ago quarter. This was primarily due to higher labor costs and a charge related to accelerated technology depreciation that were partially offset by leverage on higher sales and improvements in variable costs across the business. SG and A expenses after excluding the $14,000,000 in accelerated technology depreciation decreased

Our EBIT margin expanded 45 basis points to 2.9%, driven by a more than 25% year over year increase in the EBIT dollars in the 3rd quarter. Income tax expense of $11,000,000 or 18.9 percent of pre tax earnings was higher than the 14.2% recorded in the year ago quarter. Last year's income tax benefited from the wind down of our Canadian operations. 3rd quarter EPS of $0.33 is favorable to last year's $0.25 largely driven by leverage on higher sales as well as the expansion of our gross margin. We ended the 3rd quarter with $1,200,000,000 in available liquidity, including just under $400,000,000 in cash.

Our balance sheet and financial position remain solid. Before moving to our outlook, I'd like to offer some additional commentary on our Q3 results and the current environment. Our efforts to improve the customer experience are taking hold, as evidenced by the strength of our top line. In the Q3, we again grew our customer count, reported an increase in customer trips and expanded our margins. Our credit card revenues as a percentage of total revenue declined modestly versus Q3 of last year, continuing the trend that we've experienced all year.

The decline was driven by higher losses, partially offset by higher balances within the portfolio. This was consistent with our expectations. Turning to the current environment and our outlook for the year. While we continue to be pleased with our year to date results, the external environment remains uncertain. As Eric mentioned earlier, we did experience softness in sales that started around the end of October.

We also have a shorter holiday season by 5 days this year. And as a reminder, the 53rd week benefited 4th quarter net sales by 4 60 basis points last year. When considering the puts and takes and appreciating that we typically realize about 30% of the full year's net sales and approximately 40% of our annual EBIT in the 4th quarter, we believe it is prudent to remain appropriately cautious with our outlook. As such, we are updating and modestly increasing our outlook for revenue and comparable sales for the year. Our updated guidance includes full year revenue in the range of flat to an increase of 1%, which includes a headwind of approximately 135 basis points from the 53rd week in 2023's results.

We now expect total company comparable sales growth of 1% to 2% in 2024 versus 52 weeks in 2023. As our fiscal 2023 included a 53rd week, we calculate our 2024 comparable sales growth using a realigned 52 week 2023 period for comparability. Turning to profitability, we continue to expect a full year EBIT margin in the range of 3.6% to 4%. We continue to expect our effective tax rate to be approximately 27% for the full year. From an earnings per share perspective, we expect full year results in the range of 1.75 dollars to $2.05 excluding the impact of any share repurchases.

As a reminder, we continue to expect charges approximating 10 basis points to our reported SG and A expense as a percentage of net sales in the 4th quarter related to the accelerated technology depreciation we mentioned. Our capital allocation priorities remain unchanged. We'll invest in the business to better serve our customers with high return projects, reduce our leverage and return cash to shareholders. Last week, our Board of Directors declared a quarterly cash dividend of $0.19 per share. In closing, we are encouraged that our focus area and priorities are resonating with customers, driving top line strength and expanding margins.

I would also like to echo Eric and Pete's comments thanking the teams across the organization for their commitment and dedication to serving our customers, as well as wishing everyone a happy holiday season. We thank you for your interest in Nordstrom. Jamie, we are ready for questions.

Thank you, Kathy. Before we get started with Q and A, we ask that participants please limit themselves to one question and one follow-up. We'll now move to the Q and A session.

Thank And the first question comes from the line of Brooke Roach with Goldman Sachs. Please proceed with your question.

Good afternoon. Thank you for taking our question. Eric, can you speak to the health of the Nordstrom consumer by banner today? Can you elaborate on the drivers of the slowdown that you saw in late October? How have holiday sales trends been performing November quarter to date?

Hi, Brooks. Yes, let me talk about Q3 first. We saw good health for our customer across both banners and across income cohorts. We saw improved spend across all the income cohorts, healthiest gains is in our higher income group. As far as the Q4 slowdown, we don't have a lot of information on that.

It's a couple of weeks into the quarter. And we just thought the prudent thing would be to share what we saw, which is a decline in trend there, but too early to pull that apart.

Great. And then as a follow-up, Kathy, as you look ahead, what do you see as the most important drivers of multiyear EBIT margin expansion? Are there any puts or takes we should be considering as you round out 2024 and move into 2025?

Good afternoon, Brooke. First and foremost, top line is always going to be the best contributor for EBIT margin expansion. So we are off to a good start this year. If you think we're north of 4% year to date in top line growth, which is great. That's going to be our biggest contributor to continuing to expand EBIT margin in the future.

As we've shared in the past as well, we've got a little bit of work to do on a couple of areas that are clearly important as we moved have moved to being an omnichannel retailer, namely supply chain and technology. We want to make sure that we continue to invest there, but make sure that we start to gain the benefits of those investments as well as we move forward. Those are going to be our biggest opportunities for EBITDA expansion. And then lastly, I'll just mention it because we have each quarter, shrink remains at a all time high. Long term, in order for us to get to substantially expanded margins, we're going to need that to come back down.

We're really pleased with what we've seen with the investments we've been making this year. We're starting to see some progress there. But as we've shared before, we're at historically high levels. I kind of put all three of those things into EBIT margin expansion.

Great. Thank you so much. I'll pass it on.

Next is from Simeon Siegel with BMO Capital Markets. Please proceed.

Thanks. Hey, everyone. Good afternoon. So really great ongoing RAC growth, great to hear about the expanding customer count as well. Just curious, how would you characterize new customers versus higher spend per customer at RAC?

And then just any way to think about what percent of new customer growth at RAC are new customers to the company versus maybe anyone further pivoting from the Nordstrom banner? And then if I could just follow-up, Kathy, any just quick color or context you could share on the receivable growth? Thank you.

So let me start. No, I'll start. And then I'll give it to people. You can chime in. We're having our customer health metrics look good.

We're having customer count growth. We're having purchase trips growth across both banners. RAC is certainly benefiting from having new stores. RAC new stores is our biggest source of customer acquisition. It continues to be that.

And we get a big migration from those new customers as they get to know us across both banners and both channels. So customer health is looking really good.

The only other thing I would add on that is we did as we shared, we saw positive momentum in customers trips and trips per customer, which are all great metrics to continue to watch. And then Simeon, I'm sorry, what was your question on receivables in particular?

I think it looked like they grew maybe a little bit quicker than typical. So just if there's any context there or any color?

Okay, great. All right. Thanks a lot guys. Best of luck for holiday and hope you have a nice Thanksgiving.

And next is Oliver Chen from TD Cowen. Please proceed.

Hi, Eric, Pete and Cathy. As we look ahead, how are you what does guidance include for promotions and merchandise margins? Also as we model inventory growth, what are your thoughts on inventory relative to sales growth? And then finally, on the product execution, it sounds like a lot of things are working well, which is great. How might you compare and contrast the rack product execution relative to full line and opportunities you see for category improvement?

Oliver, there's a lot there. Good afternoon. Thank you. Maybe I'll dish off a little bit. I'll start with inventory, but then maybe Pete can talk a little bit about our assortment by banner and the execution there.

We're excited with the progress we keep making. And then we can the merch margin question, I think is actually a pretty simple one. We just saw really good strength in rate price sell through and we shared that I think in the materials in the remarks. On inventory versus sales, maybe I can start with that one and and then I'll turn it over to Pete and or Eric. We always strive to have the rate of sales consistent with the inventory growth.

I'll just start there. We like it to be balanced or to have a positive spread of sales over inventory. That would mean then inventory is a little higher than we want it right now. We've shared that with you guys. We're working to make sure that we're clean as we come out of the quarter.

That's really important as we bring in that spring newness coming into next year. The inventory growth that we did see is largely to support our Rack banner, consistent with last quarter. So as we think about the additional new store openings, we'll always support that with the inventory. We have increased the choice count for rack.com, which is helping to drive some of its success, but that obviously, we want to support that with inventory as well. And then lastly, I would say the inventory quality is good.

So we continue to watch the quality of the inventory and the aging and make sure that we're staying in a really good and healthy place there. All of that would say, we have inventory for the holidays and we're excited about the next month and a half or so. I'll turn it over to Pete for assortment execution.

Actually, it's been pretty darn similar in terms of the categories and how they're performing between the Rack banner and the Nordstrom banner. And while we do have nuance into how we apply our merchandise strategies there, one consistent theme has been to try to do a better job at investing more in the brands that matter most. That may seem kind of obvious, but there's a bit of a long tail to our assortment at times if we're not on top of it. And we've trimmed some of the long tail to help better fund the most important brands. And there's a version of that that's played out in the rack that's worked well.

And there's a version that in our full line stores and if you've been in our stores, you should be able to see that also in the way we're merchandising, the signing, what have you. Hopefully, those top brands are standing out a bit more. We're seeing good performance in the best brands. I would say another thing that's been consistently good across both banners is our own product label, which we carry in both places. That's been really solid for us, double digit increases there.

What we've been able to do in both instances is flare on price points that may not be as available in the market to us, lower price points that oftentimes are more attractive to young customers. So that's been a good thing too. Then the last thing I would say is also it's important and we don't have this totally nailed, but we're certainly cognizant of it. And that's that the strategy for building assortments online is different than it is stores. And we know that choice count is super important for the online customer.

And so we're working on that as well. So I guess what I would say, kind of a long answer to your question is that the work that we've been doing over the last year has been paying off for us and it's given us I think a lot of confidence in that strategy and you'll continue to see more of the same for us in the future.

And next is Dana Telsey from the Telsey Advisory Group. Please proceed.

Hi, good afternoon, everyone. Given the improvement in certainly the branded results that you've seen, as you think about the categories going forward, how are you thinking about the newness in the categories? Obviously, the activation in the New York store. And with BOPIS at rack, how do you see that being additive to the top line? And lastly, just on the margin structure, how are you thinking about puts and takes for the Q4 and any framework for 2025, whether it's on freight rates or levels of pricing this year versus last year?

Hi, Dana. It's Steve. I would say in the categories that the thing we've really thought about most is, again, the biggest levers that has to do with the brands. But when you think about relation to categories, it's kind of women's head to toe and it starts with women's apparel. And the women's apparel part of our business has been really healthy this year.

And I think you've been following us a long time, you know that hasn't been the case. And last several years, we think we've probably given up some market share there. So there's been a real concerted effort being thoughtful about constructing our assortments there relative to price and category, what have you. I'd say probably the toughest issue relative to categories just has been somewhat to do with the unseasonably warm start to the winter time late fall. We're not the 1st source to say this, but we got a bit of a slow start on the cold weather categories and that's picked up as you've seen the weather change.

But that's a big driver as you would well know in this time of the year. So we keep our eye on that and key to doing that well is somewhat goes back to what Kathy talks about. That's making sure our inventories are in line with the demand. And so there's a lot of effort to keep ourselves clean there and to be on top of promotional pricing as well, so that we're competitive with the value.

Paul talked a little bit about margin structure to your question around the puts and takes. Obviously, we're not giving 2025 guidance, but the way I would think about the remainder of this year and then as we just I think holistically think about it. First, you specifically asked around price and freight. Freight, our teams have done a great job continuing to be back in market with our the various freight suppliers and partners we have to get great rates. So we'll continue to manage that.

They've done a great job all year long. On price, ultimately, we do know that we would love to see a little bit of the ASP starting to come down. That's important for customers as well. And so we'll continue to work on that. But we're going to see a mix change a little bit as we continue to grow rack.

Nordstrom Q3 2025 Earnings Call Transcript

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