• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026

1

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'

2

Current price of oil as of June 22, 2026

3

Current price of silver as of Monday, June 22, 2026
C-Suitechief executive officer (CEO)

Fortune 500 CEOs are no longer giving employees an A for effort. Now they want proof of impact

Claire Zillman
By
Claire Zillman
Claire Zillman
Editor, Leadership
Down Arrow Button Icon
Claire Zillman
By
Claire Zillman
Claire Zillman
Editor, Leadership
Down Arrow Button Icon
January 28, 2026, 3:00 AM ET
The era of touchy-feely management is officially over, as CEOs—such as Mark Zuckerberg, Jane Fraser, and Andy Jassy—demand results.
The era of touchy-feely management is officially over, as CEOs—such as Mark Zuckerberg, Jane Fraser, and Andy Jassy—demand results.From left: David Paul Morris—Bloomberg/Getty Images; Qilai Shen—Bloomberg/Getty Images; Noah Berger—Getty Images
Add Fortune on Google for similar content.

First they came for the office perks. Next they came for remote flexibility. Now Fortune 500 CEOs are exerting their upper hand by issuing employees new ultimatums: Show us your results—or else.

Recommended Video

In early January, in the wake of massive layoffs, Amazon CEO Andy Jassy asked corporate workers to submit three to five accomplishments that “show the impact of your work,” as part of a revamped performance review system that helps determine future pay. It’s reportedly a departure from previous review processes that posed softball questions about employees’ strengths and interests and included prompts such as, “When you’re at your best, how do you contribute?”

Meta CEO Mark Zuckerberg is putting more emphasis on rewarding outstanding performers too as part of a tightened review system that’s intended to slot employees into bonus bands and provide “more frequent feedback and recognition in a more efficient way,” a spokesperson told Fortune.

And finally, Citi CEO Jane Fraser warned employees that they are “not graded on effort” but “judged on our results” and urged them to adopt a more commercial mindset as the bank cut about 1,000 positions. 

To be sure, corporate America does not run on goodwill and how hard workers try. Employers have always expected their workers to produce results. But as AI floods the workplace with productivity metrics, the strongly worded memos signal a reset that fully strips out the touchy-feely, more accommodating management style of the COVID era to focus on requiring workers to get stuff done. 

The no-nonsense approach reflects the pressure CEOs are under to grow their bottom line in a period when a series of X factors—geopolitics, AI, evolving markets, and an unpredictable White House—can disrupt even the best-laid plans. Essentially, CEOs are passing the pressure and uncertainty that they’re feeling along to employees further down the corporate ladder. 

The new approach to performance assessment isn’t all stick—there are carrots, too. Companies are using a powerful motivator to drive tangible results: money. “With all those trends as a backdrop, the folks at Meta and Amazon and Citi are kind of reading the world,” says Michael Useem, professor emeritus of management at Wharton. “They’re concerned about ensuring that senior- and middle-level people perform, and are returning to compensation or evaluation, and then the resulting bonus, as an instrument to more effectively do so.”

In the past, CEOs have pressed two other levers to motivate their employees, says Useem: purpose and so-called enriched work, in which employees can see the product of their labor. But those squishier methods might be better suited for an era when the power dynamic isn’t tilted so heavily in bosses’ favor.   

U.S. unemployment is still low, but it inched upwards last year to end at 4.4% in December, and workers are reportedly “job-hugging” and more worried than they used to be about finding a new job if they get the ax. Workers’ confidence that they’ll be able to find a new job dropped to 44.9% in September, according to polling by the Federal Reserve Bank of New York, the lowest level since the survey began in 2013. 

The elephant in the room, of course, is AI. The worry that artificial intelligence and automation could soon displace large swaths of the workforce—estimates vary from 6% by Goldman Sachs to the eye-popping 50% of white-collar entry-level jobs floated by Anthropic CEO Dario Amodei—is eating at employees. And this concern gives employers another point of leverage. One reason CEOs are citing AI in announcing jobs cuts is to motivate remaining employees to adopt the technology, Fortune reported earlier this month.

The employees on the receiving end of this intensive focus on results have good reason to worry. Amazon, Meta, and Citi have all laid off thousands of employees in the past year, with more cuts expected. Amazon and Meta, for their part, are slashing their white-collar payrolls as they fund massive AI infrastructure projects. At Citi, Fraser is in the midst of a lengthy turnaround effort that will trim 20,000 jobs from the bank by the end of this year. 

In issuing their memos and refocusing performance reviews on results, the CEOs may be triggering employees’ anxiety. “Incentive-based motivation is effective,” says Useem—but so is fear. “It’s one of the strongest human emotions. When you’re afraid of losing a bonus or losing your job, it gets your attention,” says Dan Cable, professor of organizational behavior at London Business School. And it can concentrate worker efforts on a singular goal, Cable says: “‘If you want that number, I will reliably get you that number.’” 

But creating a climate of fear can backfire, says Cable. Here’s what fear doesn’t do: It doesn’t foster creativity or innovation. “When we’re afraid,” Cable says, citing research, “we’re not taking customers’ perspective; we’re not thinking about new ways to do old things. We’re not sharing information with colleagues.”

It’s easy to see why CEOs favor the results-only approach, at least in the short term: “It’s so clean,” says Cable. 

But in a messy world, with all those unpredictable X factors, leaders would do better to foster ingenuity, grit, and perseverance. That means caring not just about outcomes, but how employees managed uncertainty to get there, and what they might have tried—and failed at—along the way. 

Subscribe to Fortune Gulf Brief. Every Tuesday, this new newsletter delivers clear-eyed, authoritative intelligence on the deals, decisions, policies, and power shifts shaping one of the world’s most consequential regions, written for the people who need to act on it. Sign up here.
About the Author
Claire Zillman
By Claire ZillmanEditor, Leadership
LinkedIn iconTwitter icon

Claire Zillman is a senior editor at Fortune, overseeing leadership stories. 

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in C-Suite

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in C-Suite

vimal
Energyenergy prices
Honeywell CEO: America can lead the energy era defined by AI and hyper-demand — if policy moves fast enough
By Vimal KapurJune 23, 2026
6 hours ago
rp
CommentaryLaw
Cooley CEO: Big Law won’t survive if it treats AI as just an efficiency tool
By Rachel ProffittJune 23, 2026
8 hours ago
Saudi Aramco’s chairman calls for “energy realism” 
Middle EastInvestment
Saudi Aramco’s chairman calls for “energy realism” 
By Melissa HancockJune 23, 2026
9 hours ago
‘This is the least crazy AI is ever going to be’: the lessons Europe’s execs must take from Anthropic’s shutdown
AIAnthropic
‘This is the least crazy AI is ever going to be’: the lessons Europe’s execs must take from Anthropic’s shutdown
By Sam BirchallJune 23, 2026
10 hours ago
jalen
CommentaryLeadership
What leaders can learn from the Knicks ending their 53-year championship drought
By Melissa Dawn SimkinsJune 22, 2026
1 day ago
Sony industry starmaker Clive Davis, who launched the careers of Janis Joplin and Whitney Houston, dead at 94
Arts & EntertainmentMusic
Sony industry starmaker Clive Davis, who launched the careers of Janis Joplin and Whitney Houston, dead at 94
By The Associated Press, Mark Sherman and NEKESA MUMBI MOODYJune 22, 2026
1 day ago

Most Popular

Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
Success
Former U.S. Secret Service agent says bringing your authentic self to work stifles teamwork: 'You don’t get high performers, you get sloppiness'
By Sydney LakeJune 21, 2026
2 days ago
Current price of oil as of June 22, 2026
Personal Finance
Current price of oil as of June 22, 2026
By Joseph HostetlerJune 22, 2026
1 day ago
Current price of silver as of Monday, June 22, 2026
Personal Finance
Current price of silver as of Monday, June 22, 2026
By Joseph HostetlerJune 22, 2026
1 day ago
Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock
Banking
Markets tumble worldwide as Fed resets expectations: $400 billion wiped off SpaceX stock
By Jim EdwardsJune 23, 2026
9 hours ago
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
Economy
The Fed is fed up with inflation and will bring down the hammer with a series of rate hikes this year, reversing earlier cuts, BofA says
By Jason MaJune 22, 2026
1 day ago
By 7 a.m., Bank of America’s CEO has already read 5 newspapers, his email inbox, and hit the gym—he says if you’re late to meetings, you’re ‘selfish’
Success
By 7 a.m., Bank of America’s CEO has already read 5 newspapers, his email inbox, and hit the gym—he says if you’re late to meetings, you’re ‘selfish’
By Preston ForeJune 22, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.