• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics

1

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 

2

Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'

3

Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
CommentaryAI

The requirements for seizing generative AI advantages

By
Shane Luke
Shane Luke
Down Arrow Button Icon
By
Shane Luke
Shane Luke
Down Arrow Button Icon
September 27, 2023, 2:00 PM ET
The pressure is on. Thankfully, we’re far enough into the AI revolution to know what is necessary.
The pressure is on. Thankfully, we’re far enough into the AI revolution to know what is necessary.Getty Images

When OpenAI launched ChatGPT in November 2022, generative artificial intelligence instantly went from esoteric curiosity to mainstream and provocative. Since then, the urgency to apply this technology across nearly all industries has only intensified. Applications as varied as rapid medical science discoveries (AI recently helped identify a new superbug-killing antibiotic), quicker coding in software development, or optimization of business processes to accelerate data-driven decision-making have all been part of this frenzied rush to ride this technology wave.

Recommended Video

While AI has quickly become a topic of conversation in the business world, and business leaders are optimistic about its ability to augment the workforce and drive productivity, only 44% of organizations are rolling out or scaling up adoption, according to Workday’s C-Suite Global AI Indicator Report. Nearly half (49%) of CEOs say their organization is unprepared to adopt AI and machine learning (ML), because of a lack of tools, skills, and knowledge.

But for many companies, that won’t be the case for long. More than two-thirds of organizations plan to increase their AI investments in the next three years, according to McKinsey. The potential benefits, and the will to realize them, are huge. Now organizations must form a strategy to safely capitalize on the technology.

Fully leveraging the capabilities of generative AI, and mitigate its risks, requires three essential things: quality data, responsible implementation, and a strategic partnership between the C-suite and IT.

Data quality: Generative AI’s foundation

The large language models (LLMs) behind ChatGPT and similar applications are usually trained on broad swaths of language data scraped from the web.  They have proven very effective at outputting long-form, well-structured natural language. However, they have also been shown to frequently produce undesirable outputs, like things that are factually incorrect (known as “hallucinations”), or even toxic or biased content. That is not very surprising, given how those things are present in the data they were trained on.

As a result, data integrity is a major concern for the C-suite. About two-thirds (67%) of CEOs view “potential errors” as a top risk of AI and ML integration, and only 4% of all respondents said their data is completely accessible, according to Workday’s AI Indicator report.

That perception is on point. Many organizations generate high-quality, clean data, but have yet to build a strong data foundation. Instead, they’re struggling with siloed, inaccessible data or data that’s not uniformly structured or even fully digitized.

Executives who want to create and implement generative AI tools need to put the necessary building blocks in place first: high-quality, reliable, and easily accessible data. Without that, investment in AI is unlikely to produce sustained value. 

The good news is that most of the recent, noteworthy generative AI problems—incorrect outputs or IP infringements—were a result of using those broad, web-scraped data sets. In a business context, data sets are usually higher-quality. They’re smaller, more focused, and proprietary, all of which help mitigate some of the risks.

Responsible implementation: A human-centric approach

Applying generative AI in a responsible way means implementation must be grounded in respect for privacy, security, and human judgment. The tremendous publicity around recent advancements, and some of the publicly visible issues LLMs have demonstrated, have made many leaders aware of potential risks to the technology, and they’re being proactive in addressing them.

Privacy, security, and accuracy—top concerns flagged by CEOs in Workday’s report—should stay front and center. Still, just 21% of companies report having a responsible AI governance program for how employees can use generative AI at work, McKinsey found, showing there is plenty of room for improvement. Generative AI systems can be built out safely and responsibly, with secure, transparent data sets that protect against bias and delivers tangible benefits.

When used properly, AI can do things like boost employee retention, improve auditing, or do advanced workforce skill mapping, and it can do all of that without displacing people. An important step in building trust and securing buy-in among employees and customers is developing a responsible governance program to articulate AI ethics principles that puts people at the center.

The IT department: Your strategic partner

The influence of AI on the world of work, similar to the transformative impact of the internet, requires a comprehensive company-wide approach, with IT positioned as a partner to drive and maximize its benefits. The C-suite’s strategic vision and IT’s technical expertise can be combined to drive innovation and gain a competitive advantage. 

As AI and ML applications multiply, and become central to running a globally competitive business, the strength of this partnership is crucial.  Moreover, it strengthens risk management by identifying, and mitigating, potential pitfalls in AI implementation. With a strong partnership in place, organizations can establish the necessary guardrails to ensure responsible AI practices while maximizing the tangible business benefits of generative AI technologies.

With a growing number of off-the-shelf enterprise generative AI tools now available, sitting on the AI sidelines is no longer an option. Remaining competitive means fully leveraging AI’s transformative potential. This is not just a choice; it is the defining step toward securing a competitive edge and ensuring future relevance in an increasingly digital world.

Shane Luke is vice president, head of AI and machine learning at Workday. Workday is a partner of Fortune‘s Brainstorm A.I.

Join us at the Fortune Workplace Innovation Summit May 19–20, 2026, in Atlanta. The next era of workplace innovation is here—and the old playbook is being rewritten. At this exclusive, high-energy event, the world’s most innovative leaders will convene to explore how AI, humanity, and strategy converge to redefine, again, the future of work. Register now.
About the Author
By Shane Luke
See full bioRight Arrow Button Icon

Latest in Commentary

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Commentary

Elon Musk sits with his fists together, looking up.
Commentaryspace
SpaceX will be worth trillions, but the space station that made it possible is worth even more — if we don’t squander it
By Tejpaul BhatiaMay 20, 2026
7 hours ago
trader
CommentarySoftware
The 50-year-old law that governed every software company just broke. Here’s what replaces it
By Martin Casado and Abhishek NagarajMay 20, 2026
16 hours ago
FJ Campbell, MD, is chief medical officer at Ardent Health.
CommentaryHealth
A doctor shortage is coming. AI could be the only realistic fix
By FJ CampbellMay 20, 2026
18 hours ago
trump
CommentaryCongress
Milken-Harris Poll: 80% of Americans want AI workforce programs now — and Washington hasn’t delivered
By Karen Kornbluh and Libby RodneyMay 20, 2026
18 hours ago
‘Change the World’ idealism is dying in Silicon Valley. We’ll miss it when it’s gone
CommentarySilicon Valley
‘Change the World’ idealism is dying in Silicon Valley. We’ll miss it when it’s gone
By Jonathan WeberMay 19, 2026
2 days ago
reorgs
CommentaryRestructuring
We found the real reason 70% of transformations fail
By Julia Dhar, Kristy R. Ellmer and Philip JamesonMay 19, 2026
2 days ago

Most Popular

Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
Workplace Culture
Bolt CEO says he let go of his entire HR team for creating problems that didn’t exist: ‘Those problems disappeared when I let them go’ 
By Preston ForeMay 19, 2026
1 day ago
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
Success
Despite a $500 million net worth, Shaq just finished his fourth degree. He warns graduates: 'Your character will take you further than your resume'
By Preston ForeMay 20, 2026
14 hours ago
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
Future of Work
Meet a 21-year-old community college student who's going to China as the first American woman welder in the trades Olympics
By Mike Householder and The Associated PressMay 17, 2026
4 days ago
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
Politics
The Bezos family just donated $100 million to help achieve one of Mayor Zohran Mamdani’s top campaign promises
By Jake AngeloMay 12, 2026
8 days ago
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
Workplace Culture
Dr. Bernice King on why companies that walked back DEI were never truly committed: 'If you retreat that quick…that reveals who you really are'
By Preston ForeMay 19, 2026
1 day ago
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
Travel & Leisure
Spirit Airlines apologizes to all the Americans who can't afford any summer vacation flights as it shuts down
By Rio Yamat and The Associated PressMay 18, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.