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NewslettersCEO Daily

Inside Danny Meyer’s promote-from-within culture: 80% of his GMs started as hourly staff

Diane Brady
By
Diane Brady
Diane Brady
Executive Editorial Director
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Diane Brady
By
Diane Brady
Diane Brady
Executive Editorial Director
Down Arrow Button Icon
September 29, 2026, 5:08 AM ET
Danny Meyer speaks onstage at the 92NY on Sept. 28, 2026 in New York City.
Danny Meyer speaks onstage at the 92NY on Sept. 28, 2026 in New York City.Jason Mendez/Getty Images
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  • In today’s CEO Daily: What’s behind Danny Meyer’s optimism?
  • The big leadership story: The Fortune 500 companies making the most progress on adopting and scaling AI.
  • The markets: Mixed as Treasury yield continue their upward march.
  • Plus: All the news and watercooler chat from Fortune.

Good morning. Danny Meyer is often accused of being an optimist. “I’m just as tired as anyone I know of uncertainty, cynicism, negativity, skepticism, bad news,” the founder and executive chairman of Union Square Hospitality Group told me yesterday. He can’t fix the tax code or the tariffs, though he did apologize to Canada for the latter after detecting my accent. What he can control is the question he starts every day with, and the title of his book that goes on sale today: What Could Possibly Go Right?

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The last time Meyer wrote a book was 20 years ago, when he published Setting the Table, which popularized the idea of “enlightened hospitality” that put employees first and investors fifth (in a tier of five). The book was influential but, Meyer says, incomplete. “I had never scaled anything. I had no experience having a second version of anything, never mind over 700 versions of something like Shake Shack,” he said. “I had also never closed a restaurant.”

In fact, Meyer’s failures and how he dealt with them while continuing to grow are at the heart of his new book. And there’s plenty of good advice from the front lines of a 41-year career that’s spawned fine-dining icons like Gramercy Tavern, The Modern, and Eleven Madison Park (since sold), alongside catering, fast-casual, and newer concepts like Ci Siamo, which will soon open in Boston. Entrepreneurs, in particular, could learn a lot from this guy.

But Meyer also offers a valuable perspective on how leadership scales from personal ambition to an infrastructure for success. I’ve watched how he’s mentored others over the years, giving not just capital but good advice. He stepped down as CEO in 2022, handing the reins to restaurant veteran Chip Wade. “I had a couple of false starts with it before,” Meyer said, noting that it worked because he developed a process for empowering others and learning to let go. “What are all the things on the calendar that someone else on our team could do at least as well—or maybe better—than I can?”

He’s kept the title of founder and executive chairman, along with other responsibilities. “They all start with C. I still am our chief culinary officer. I’m our chief cultural officer: everyone is responsible for culture, but the buck has to stop with me. And I’m our chief creative officer, so when we have a new restaurant opportunity, I’m in the room helping to create what that concept should be.”

Most important is the role of engaging employees: “For 80% of our hourly workers, it is the first job they’ve ever had, and for 80% of our general managers, they started off as hourly workers.”

And, for all the complaints about New York, it’s where you’ll still find Meyer on a typical day: “No one is here by accident. It’s way too challenging,” he told me. “I think we all are getting our knives sharpened on the edge by being around so many strivers, and I just find that so energizing.”

Contact CEO Daily via Diane Brady at diane.brady@fortune.com

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Introducing the Fortune AIQ 75

The Fortune AIQ 75 list highlights select Fortune 500 companies that are making the most progress on adopting and scaling AI. See who made the list here as well as a close-up look at company strategies that work.

AMD buys World Labs in an $8.2 billion AI deal

AMD is acquiring World Labs, the physical-AI startup cofounded by Fei-Fei Li, in an all-stock deal valued at $8.2 billion. The deal brings World Labs’ work on AI models that understand the physical world into AMD’s chip business as AMD competes more directly with Nvidia in robotics and other AI applications.

Europe sees an opening as U.S. scientists look abroad

U.S. scientists and researchers are increasingly considering work overseas amid funding cuts and concerns about academic freedom. Europe is responding with initiatives such as the EU’s €500 million Choose Europe for Science program, though lower pay and bureaucracy are still obstacles.

The markets

S&P 500 futures are down 0.01% this morning. The last session closed down 0.77%. The STOXX Europe 600 was up 0.32% in early trading. The U.K.’s FTSE 100 was up 0.28% in early trading. Japan’s Nikkei 225 was down. 0.60%. South Korea’s KOSPI was down 0.27%. China’s CSI 300 was up 0.10%. Hong Kong’s Hang Seng was down 0.48%. India’s NIFTY 50 was down 0.51%. Bitcoin is up at $84k.

Around the watercooler

Saudi Arabia is reaping a massive oil windfall, making it perhaps the Iran war’s only winner. Tehran’s proxies actually ‘did Saudi a favor’ by Jason Ma

China has quietly got Trump by the soybeans by Mia Osmonbekov

AI companies must watch out for freeloaders burning tokens for free—and wrecking margins one sign-up at a time by Sarita Singh

Billionaire David Rubenstein tells young workers to learn how to read and write in the AI era: ‘Learn how to speak effectively and persuasively’ by Emma Burleigh

CEO Daily is curated and edited by Joseph Abrams, Jason Ma, Claire Zillman, and Lee Clifford.

This is the web version of CEO Daily, a newsletter of must-read global insights from CEOs and industry leaders. Sign up to get it delivered free to your inbox.
About the Author
Diane Brady
By Diane BradyExecutive Editorial Director
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Diane Brady writes about the issues and leaders impacting the global business landscape. In addition to writing Fortune’s CEO Daily newsletter, she co-hosts the Leadership Next podcast, interviews newsmakers on stage at events worldwide and oversees the Fortune CEO Initiative. She previously worked at Forbes, McKinsey, Bloomberg Businessweek, the Wall Street Journal, and Maclean's. Her book Fraternity was named one of Amazon’s best books of 2012, and she also co-wrote Connecting the Dots with former Cisco CEO John Chambers.

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