• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation

3

Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem

1

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock

2

OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation

3

Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
TechAmazon

Amazon will soon top Walmart in overall sales, but it still lags the brick-and-mortar retailer in one crucial area 

By
Jason Del Rey
Jason Del Rey
Former Tech Correspondent
Down Arrow Button Icon
By
Jason Del Rey
Jason Del Rey
Former Tech Correspondent
Down Arrow Button Icon
February 5, 2024, 6:00 AM ET
An Amazon worker pushes a cart full of grocery orders in paper bags across an Amazon Fresh store.
Amazon has been seeking the recipe for success in the grocery sector for almost two decades.Christopher Dilts—Bloomberg/Getty Images
Add Fortune on Google for similar content.

After announcing blockbuster financial results from the holiday quarter and its largest operating profit ever last week, Amazon is now worth nearly $1.8 trillion. 

Recommended Video

The tech giant’s market value is four times that of Walmart and, depending on what Walmart reveals when it reports its own fourth-quarter results on Feb. 20, Amazon may have just topped Walmart in quarterly sales for the first time ever, too. (Even if Amazon doesn’t now, it will likely surpass Walmart in overall sales sometime over the next year.)

And yet, there is one key area of Amazon’s retail business where it is still chasing Walmart from far behind: grocery sales. And yes, key Amazon executives care very much about growing their business in this sector now, just as they have for many, many years. 

First, let’s be clear: There’s a lot that Walmart, in turn, admires in Amazon. Walmart surely wishes it had something close to Amazon’s giant AWS cloud computing business, which topped $90 billion in 2023 revenue and is one of the tech giant’s most profitable segments. AWS is also a major reason why investors value Amazon like a tech stock and not a retail stock. 

Walmart is also chasing Amazon from way behind in online advertising—another highly profitable segment and a main contributor to Amazon’s soaring market cap. Amazon’s ad business grew 27% in the fourth quarter and topped $46 billion in 2023 revenue. While Walmart is making progress in this space, its ad business is still a small fraction of Amazon’s.

Then, of course, there’s Amazon’s third-party seller services business – basically, all the fees it charges small and midsize merchants to list their wares on Amazon sites, pack and ship their orders to customer doors, and handle customer inquiries afterward if something goes wrong. That business topped $90 billion in 2023 as the share of total Amazon goods sold by these sellers crossed the 60% mark for the first time in the company’s history. Walmart has been building its own similar offerings in this area, too, and many Amazon sellers have welcomed the retailer’s efforts as they search for any possible outlet to diversify their online sales and lessen their reliance on Amazon.

But groceries have been Amazon’s Achilles’ heel for some time. All the way back in 2005, Amazon’s current consumer CEO Doug Herrington pitched Jeff Bezos on what would eventually become the Amazon Fresh grocery delivery service. Herrington’s appeal centered on his belief that the company could never build a truly massive Everything Store if it didn’t sell the items that customers buy most frequently: perishable groceries and consumer packaged goods.

“Selling a book or a TV is great and super helpful,” Herrington told me in an interview for my recent book Winner Sells All, about the Amazon-Walmart rivalry. “[But] how many times do I buy a book or TV each week versus how many times do I buy a packaged goods item, or some toilet paper or some food?”

Frequency of purchase breeds customer loyalty. And customer loyalty breeds high lifetime value for a corporation. Selling groceries at good prices also can make a retail business more recession-proof. When the economy sags, people cut back on nice-to-haves and prioritize spending on what they must have. Walmart understood this and expanded into groceries decades ago. Now it accounts for nearly 30% of all U.S. grocery sales, including revenue from its subsidiary Sam’s Club. 

But one of the main challenges for Amazon, which accounts for just 3% of U.S. grocery sales, in selling groceries and other CPG products online is that they typically have thin profit margins. Add shipping or delivery costs to the equation, and it’s almost impossible to generate a profit unless it’s a very large order. The key to Amazon’s online retail domination has been Amazon Prime, but Prime breeds fewer items per order because of its simplicity of free shipping with no minimum spend requirement. In groceries and packaged goods categories though, retailers want customers to order many items at a time. It’s one defect of Prime. 

So Amazon bought Whole Foods in 2017 for nearly $14 billion to try to make a dent. The results at the chain of approximately 500 stores have been mostly uninspiring to date. Amazon also started building its own grocery store chain—Amazon Fresh—targeting a more mainstream customer. The company, under CEO Andy Jassy, paused this expansion and is now remodeling a few of its 40-plus stores before deciding on the best way to proceed. 

“The results so far are very promising,” Jassy said on a call with analysts on Thursday. 

Last year, Amazon also closed at least eight of its more than 30 Amazon Go locations, small-format convenience stores outfitted with an expensive cocktail of cameras, sensors, and computer vision that let customers just walk out after grabbing goods off a shelf and automatically be charged for the items later.  

A former U.K. grocery executive, Tony Hoggett, now leads all of Amazon’s grocery initiatives, so the experience at the top is there. Amazon’s physical store sales, the majority of which come from Whole Foods, grew 4% year over year to $5.1 billion in the fourth quarter of 2023.

And finally, Amazon believes the continued buildout of its same-day and overnight delivery will make the sale of low-price packaged foods more affordable. Making money on a single six-pack of Coke or bottle of shampoo or Clorox if you have to ship it a long distance is nearly impossible. But if it’s stored in a warehouse close to a dense population of customers, the calculus might change. Unsurprisingly then, both Jassy and the company’s chief financial officer, Brian Olsavsky, talked up this fact in remarks to both reporters and analysts this week.

For now, though, it continues to be perhaps the only remaining area where Amazon truly trails Walmart—and in a big way.

Update, Feb. 14, 2024: The market share estimates are from consumer research firm Numerator, which includes only food and beverage sales in its grocery market numbers. But an Amazon spokesperson said these numbers underrepresent Amazon’s presence in the grocery space, because they do not include nonfood CPG products that are commonly ordered through the e-commerce site.

Do you have thoughts on this topic or a tip to share? Contact Jason Del Rey at jason.delrey@fortune.com, jasondelrey@protonmail.com, or through secure messaging app Signal at 917-655-4267. You can also message him on LinkedIn or at @delrey on X.

About the Author
By Jason Del ReyFormer Tech Correspondent
LinkedIn iconTwitter icon
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • TikTok icon
  • YouTube icon

Latest in Tech

Northrop Grumman launches private robot mission to strap jetpacks on aging satellites
InnovationSpaceX
Northrop Grumman launches private robot mission to strap jetpacks on aging satellites
By Marcia DunnJuly 22, 2026
2 hours ago
FBI Director Kash Patel meets Cambodian prime minister to crackdown on cybercrime and romance scams
AsiaFBI
FBI Director Kash Patel meets Cambodian prime minister to crackdown on cybercrime and romance scams
By Sopheng Cheang and The Associated PressJuly 22, 2026
2 hours ago
Larry Page and Sergey Brin
SuccessBillionaires
Google’s founders are snapping up Miami mansions, as billionaires flee California’s proposed tax—and the company is buying office space to accommodate
By Emma BurleighJuly 22, 2026
3 hours ago
orson
CommentaryOpenAI
We got California to intervene about OpenAI’s corporate switch from nonprofit status. It’s time for the SEC to come to the table
By Orson Aguilar and Catherine BracyJuly 22, 2026
6 hours ago
A woman observes stock trends on her smartphone while a computer screen displays financial graphs.
NewslettersCFO Daily
Beyond SpaceX: Why great IPOs depend on more than first-day demand
By Sheryl EstradaJuly 22, 2026
6 hours ago
Arrakis cofounder and CEO Rafael Quintanilla.
Startups & VentureVenture Capital
Exclusive: Arrakis, betting AI’s biggest payoff is in industrial sectors not office work, emerges from stealth with $38 million in venture funding
By Jeremy KahnJuly 22, 2026
7 hours ago

Most Popular

Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
Success
Mark Cuban says he has the solution to growing income inequality, and it's to reward every employee—from CEO to janitor—with company stock
By Sasha RogelbergJuly 20, 2026
2 days ago
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
Cybersecurity
OpenAI says its AI models secretly broke out of a secure test environment and hacked into AI company Hugging Face in order to cheat on an evaluation
By Jeremy Kahn and Emily ForliniJuly 21, 2026
23 hours ago
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
AI
Mathematicians grapple with a ‘very rapid and very unsettling change’ as AI cracks yet another century-old problem
By Eva RoytburgJuly 21, 2026
1 day ago
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
Success
Despite a $156 million contract, Knicks star Jalen Brunson still calls his parents for financial advice any time he makes a big purchase
By Emma BurleighJuly 21, 2026
1 day ago
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
Success
‘I want to die broke’: Billionaire philanthropist Denny Sanford dies after giving away $4 billion
By Sydney LakeJuly 20, 2026
2 days ago
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
AI
'Dr. Doom' Nouriel Roubini says we're headed for universal basic income or 'some form of socialism' as AI revolutionizes work—He calls that optimistic
By Jason MaJuly 18, 2026
4 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.