• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

Ikea’s billionaire founder was so frugal that he bought clothes from flea markets and took free salt and pepper from restaurants

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

Ikea’s billionaire founder was so frugal that he bought clothes from flea markets and took free salt and pepper from restaurants
TechAI

Tom Siebel, CEO of C3.ai, discusses failure and the future after his company’s soaring IPO

Jeremy Kahn
By
Jeremy Kahn
Jeremy Kahn
Editor, AI
Down Arrow Button Icon
Jeremy Kahn
By
Jeremy Kahn
Jeremy Kahn
Editor, AI
Down Arrow Button Icon
December 9, 2020, 4:08 PM ET
Add Fortune on Google for similar content.

Our mission to make business better is fueled by readers like you. To enjoy unlimited access to our journalism, subscribe today.

Nine out of 10 companies fail when implementing artificial intelligence software, says Tom Siebel, the billionaire founder and chief executive of C3.ai. And in that failure Siebel has found opportunity.

C3, which sells software that enables large companies to implement and manage large A.I. applications, saw its shares soar more than 150% in their first day of trading on the New York Stock Exchange Wednesday. The company raised $651 million in the initial public offering that saw the business valued at more than $10 billion.

“Virtually every one of our customers failed one, two, or three times” trying to build their own A.I. systems, Siebel told Fortune hours after the IPO. He says this is the same pattern he had seen earlier in his career, first selling database software in the 1980s at Oracle, and later building Siebel Systems, the sales-force automation and customer relationship software company he sold to Oracle for $5.85 billion in 2005. “History doesn’t repeat itself, but it sure rhymes,” he says. “These companies try a few times. They fire the CIO, and then they get serious and get the job done.”

C3, which Siebel founded in 2009, saw its revenues leap 71% to $157 million in the 12 months through April 2020. But the company’s expenses, particularly its research and development costs and its sales and marketing spending, are growing even faster. As a result, the company lost $70 million in the same period.

“We are building a structurally profitable, structurally cash positive business,” Siebel says. But, he notes, investing in the company’s growth means that it will continue to lose money on an operating basis for the next few years. He says that the cash flow should turn positive three to four years from now and that the business should be able to generate profit margins in excess of 20% in the long run.

The company has about 50-odd customers but generates a large portion of its sales, 44%, from just three of them: oil services firm Baker Hughes, French energy company Engie, and industrial equipment maker Caterpillar. Siebel says that the firm is rapidly diversifying and that he knows of at least 50 additional customers the company was working on closing in the next six months.

The CEO says he sees the biggest market for A.I. software in health care, where he predicts it will help usher in a revolution in personalized medicine, helping doctors to determine which patients are most likely to develop certain diseases and intervene earlier to prevent them. He says it will also help with more targeted treatments for cancer and other conditions.

Siebel, who is nothing if not outspoken, says the incoming Biden administration should set guidelines for A.I. companies, particularly around A.I. ethics. “There are many cases where A.I. is being used, particularly by social media, to, I think, enormous social detriment,” he says. He points to mental health issues in young people that are caused or exacerbated by social media as well as political polarization and disinformation as areas where the government should step in and regulate technology. He also says regulation is needed on how companies could use personally identifiable information in training A.I software.

He urges the incoming Biden administration to commit more resources to using A.I. in military and intelligence applications, particularly in light of China’s multiyear, multibillion-dollar investment in these technologies. “Make no mistake, we’re at war with China in artificial intelligence,” he says.

C3.ai has major contracts with the U.S. Air Force, for which it has built a system that predicts when aircraft parts will need to be replaced, helping the force keep more of its planes ready to fly, as well as with Raytheon, a major defense contractor. And while providing A.I. systems to the U.S. military has proved controversial for some tech companies—with Google pulling out of the Pentagon’s Project Maven in 2018 following an uproar among its employees—Siebel says C3 has no issue providing A.I. technology to the U.S. military, so long as a human remains “in the loop” in any system the company helps deploy. “We’re proud to serve democratic governments and governments that support human rights and individual liberty, and we will continue to do so,” he says.

And while some A.I. researchers have also objected to providing systems to oil companies that continue to extract hydrocarbons, Siebel tells Fortune he has no problem providing A.I. software to large energy companies to help them become more efficient. “What we’re doing for some of the largest utilities in the world, and some of the largest oil and gas companies in the world, is that we’re allowing them to reinvent themselves,” he says. “To help them convert themselves to safe energy, secure energy, lower-cost energy, and much, much higher reliability clean energy.”

In general, Siebel says, A.I. ethics is too important to delegate to an A.I. ethics officer or an A.I. ethics department. “That’s just a cop-out,” he says. “The CEO needs to own this, the whole management team needs to own this, and the board.”

This story has been updated to correct the exchange on which C3.ai’s shares are traded.

About the Author
Jeremy Kahn
By Jeremy KahnEditor, AI
LinkedIn iconTwitter icon

Jeremy Kahn is the AI editor at Fortune, spearheading the publication's coverage of artificial intelligence. He also co-authors Eye on AI, Fortune’s flagship AI newsletter.

See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Fortune 500 Power Moves: Which executives gained and lost power this week
C-SuiteFortune 500 Power Moves
Fortune 500 Power Moves: Which executives gained and lost power this week
By Fortune EditorsJune 26, 2026
39 minutes ago
jon
Commentaryphilanthropy
Shell Foundation CEO: climate tech works. Getting it to a billion people who need it is the hard part
By Jonathan BermanJune 26, 2026
1 hour ago
Mature businessman leading project meeting in office conference room
AICFO Daily
CFOs are bullish on their own companies—even as they turn bearish on the economy
By Sheryl EstradaJune 26, 2026
2 hours ago
Exclusive: Framework Ventures raises $400 million for fourth fund as firm expands beyond crypto
NewslettersTerm Sheet
Exclusive: Framework Ventures raises $400 million for fourth fund as firm expands beyond crypto
By Ben WeissJune 26, 2026
3 hours ago
MacBook Neo laptop computers during an Apple event in New York on Wednesday, March 4, 2026. (Photo: Adam Gray/Bloomberg/Getty Images)
NewslettersFortune Tech
Apple loses its iron grip on pricing power
By Andrew NuscaJune 26, 2026
4 hours ago
AI is overwhelming our senses—Edward Enninful has an answer for that 
EuropeLetter from London
AI is overwhelming our senses—Edward Enninful has an answer for that 
By Kamal AhmedJune 26, 2026
6 hours ago

Most Popular

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
1 day ago
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
Success
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
By Orianna Rosa RoyleJune 24, 2026
2 days ago
Ikea’s billionaire founder was so frugal that he bought clothes from flea markets and took free salt and pepper from restaurants
Success
Ikea’s billionaire founder was so frugal that he bought clothes from flea markets and took free salt and pepper from restaurants
By Orianna Rosa RoyleJune 25, 2026
1 day ago
Current price of oil as of June 25, 2026
Personal Finance
Current price of oil as of June 25, 2026
By Joseph HostetlerJune 25, 2026
1 day ago
Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire
Economy
Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire
By Nick LichtenbergJune 26, 2026
7 hours ago
Trump turns on Big Oil donors who spent nearly $100 million to get him elected—now he wants the DOJ to investigate them for price gouging
Economy
Trump turns on Big Oil donors who spent nearly $100 million to get him elected—now he wants the DOJ to investigate them for price gouging
By Tristan BoveJune 25, 2026
18 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.