• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting

2

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

3

Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less

1

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting

2

After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup

3

Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less
RetailUniqlo

Uniqlo’s Four Secrets for Building a Global Brand

By
Kieron Johnson
Kieron Johnson
Down Arrow Button Icon
By
Kieron Johnson
Kieron Johnson
Down Arrow Button Icon
October 12, 2017, 11:14 AM ET
Add Fortune on Google for similar content.

When you work in marketing, it’s hard to fight the temptation to regurgitate promotional spiel in an interview. So it was refreshing to connect with John Jay, president of global creative at Tokyo-listed Fast Retailing, the parent company of Japanese casual wear retail chain, Uniqlo. In an interview with Fortune, Jay, who is essentially the company’s marketing guru, was candid and occasionally critical about Uniqlo’s performance, positioning and plans for world domination in the fast-fashion clothing and apparel industry.

Founded in Hiroshima, Japan, in 1984, Uniqlo today counts more than 1,900 stores (47 in the U.S.) across 18 markets. Every week, there’s a Uniqlo store opening somewhere in the world. It’s the largest clothing chain in Asia, and the third-largest globally, with an eye on becoming number one. The brand’s global growth is paying off for its parent company: In an earnings report on Thursday, Fast Retailing announced that its operating profit hit a record high of 176.4 billion yen ($1.57 billion) for the year that ended in August, thanks in large part to a 95.4% increase in Uniqlo’s overseas earnings.

The Uniqlo chain is the brainchild of billionaire founder and CEO, Tadashi Yanai – a Time 100 nominee in 2013, and currently Japan’s second-richest person, with a net worth of $16.4 billion, according to Forbes.

Jay, a former creative director for Nike, shared the company’s four principles for building a global fashion brand.

1. Establish your “why”

Uniqlo (formerly the “Unique Clothing Warehouse”) sells fashionable, functional and technologically innovative clothes – called LifeWear – for men, women, children and babies. But more importantly, according to Jay, “Uniqlo was founded on being ‘democratic.’

“‘Made for all’ [Uniqlo’s slogan] is our philosophy. Our goal is to democratize all clothing by making it durable, accessible and affordable for everyone.”

Democracy extends beyond price point. Its founder’s business philosophy is underpinned by the belief that “an equal amount of work deserves an equal wage.” Yanai has proposed a universal pay system in which shop managers worldwide would receive the same salary (this is already in place for high-ranking Uniqlo executives).

2. Truth-telling trumps storytelling

The truth has universal appeal – what works in London will work in Los Angeles. So, hype and advertising “puff” play little or no part in Uniqlo’s global brand storytelling formula.

For instance, Uniqlo’s slogan, “Made for all,” isn’t just a token statement. The company’s philosophy of providing casual clothes that are made for all people (irrespective of age, gender, ethnicity, disability and other defining traits) is genuinely reflected in other parts of Uniqlo’s business, such as its selection of models, global brand ambassadors and so forth. The fashion brand’s sponsored athletes include Gordon Reid – the reigning Wimbledon wheelchair tennis champion and a Rio 2016 Paralympic Games gold medallist.

When it comes to brand-building, “Start with the truth,” Jay insists. “As a brand, ask, ‘Why do we exist? Why should anyone care? How do we contribute to the good of people and society?’ Then, you need creativity to tell your story with power, emotion and clarity.”

3. Be good, do good

“Brand trust can only come if you are consistent as a great product-maker and if your actions as a local and global citizen are trusted and admired,” Jay says.

Yanai subscribes to the same school of thought. While in his thirties, Yanai started writing what would eventually become 23 management principles, which he collectively terms the “soul” of Uniqlo. Foremost among these principles are fundamental tenets such as putting customers first and contributing to society.

Yanai has honed in on this latter principle, particularly in recent years. In August, the Asia Society – a New York City-based global non-profit – publicized the list of recipients of the Asia Game Changers award, which features the Uniqlo founder. According to the group, Yanai was made an awardee for “making philanthropy fashionable” by “building a global retail empire that gives back to local communities.” One example: In partnership with the United Nations High Commissioner for Refugees (UNHCR), Uniqlo Recycle has delivered 20.3 million clothing items to refugees, evacuees, victims of disaster, expectant and nursing mothers and others in need around the world since 2007.

4. Plan your location, location, location

Like property, Jay says, a brand’s global value is determined by the mantra “location, location, location.” With this principle in mind, Uniqlo wants its research and development (R&D) centers to strategically mirror the fashion capitals of the world – New York, London, Milan, Paris, Tokyo and the like.

Uniqlo City Tokyo: Global Innovation Center, which opened in March, serves as the central location for the company’s current and future creative R&D efforts, Jay says. But he notes that, “London has opened with a small team of researchers for Fast Retailing’s GU brand. This will eventually grow into a creative R&D lab for Uniqlo.”

***

Uniqlo’s fast-fashion future

In 2016, with a brand value of $7bn, Uniqlo ranked 91st on the Forbes list of the world’s most valuable brands.

“The fact that Uniqlo ranked 91 is evidence of how far we have to go…we have only just begun as a global brand,” Jay acknowledges. When reminded of the criticisms retail analysts level at Uniqlo – that it lacks online presence and has failed to adjust to non-Asian markets – Jay takes them on the chin. “This is absolutely true and [remedying these problems] is part of our digital strategy,” Jay says. “Our goal is to be a global digital retail company, and the launch of Uniqlo City Tokyo is the first step towards that objective.”

Uniqlo is the third-largest fashion retailer in the world – behind Swedish multinational H&M, and Zara’s parent company, Inditex, a Spanish multinational. Some retail analysts forecast that, if Uniqlo wins big in Asia – the world’s growth driver – it could become the number one fashion brand, even without becoming number one in the U.S.

But Jay is unequivocal about Uniqlo’s position: “That is not how we would like to achieve the number one position. We would be disappointed if we could not win the hearts and minds of the American people…Casual apparel is largely a Western/American invention, so we want to add to that legacy as a company born from Japanese culture and craftsmanship.

“Ultimately, we want to become number one not simply because we are bigger. We want to become number one because we are better.”

About the Author
By Kieron Johnson
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Retail

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Retail

A Viking ship named Havhingsten af Glendalough - the Sea Stallion of Glendalough -, the world's largest replica of a Viking warship, sets out 01 JUly 2007 from the Viking Museum in Roskilde, Denmark, on a voyage to Dublin in Ireland, where it is scheduled to arrive 14 August.
EuropeScience
1,000-year-old massive textile factory unearthed in Denmark—and it belonged to the Vikings
By James Brooks and The Associated PressJune 24, 2026
4 hours ago
How ‘Ozempic face’ is pushing Gen X, already the biggest Botox and filler consumers, to the facelift table a decade early
HealthGen X
How ‘Ozempic face’ is pushing Gen X, already the biggest Botox and filler consumers, to the facelift table a decade early
By Mia OsmonbekovJune 24, 2026
5 hours ago
Institute's Global Conference at the Beverly Hilton Hotel,on May 6, 2024 in Beverly Hills, California.
RetailSpaceX
Elon Musk was the world’s first trillionaire for 12 days
By Eva RoytburgJune 24, 2026
6 hours ago
Mamdani’s picks sweep New York City’s congressional primaries, ousting two incumbents
PoliticsNew York
Mamdani’s picks sweep New York City’s congressional primaries, ousting two incumbents
By The Associated PressJune 24, 2026
9 hours ago
a
RetailAmazon
Amazon’s record Prime Day masks a darker truth: Americans are spending more and getting less
By Nick LichtenbergJune 24, 2026
10 hours ago
As marketers grapple with AI, business leaders at Cannes Lions say human creativity and authenticity matter more than ever 
Europecannes lions
As marketers grapple with AI, business leaders at Cannes Lions say human creativity and authenticity matter more than ever 
By Sam BirchallJune 24, 2026
14 hours ago

Most Popular

The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting
Economy
The Pentagon said Iran War costs $29 billion, but the real cost is closer to $200 billion—and counting
By Jacqueline MunisJune 24, 2026
18 hours ago
After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
Success
After forcing workers back to the office, Goldman Sachs and JPMorgan Chase are now letting their staff work remotely—but only for the World Cup
By Orianna Rosa RoyleJune 23, 2026
2 days ago
Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less
Retail
Amazon's record Prime Day masks a darker truth: Americans are spending more and getting less
By Nick LichtenbergJune 24, 2026
10 hours ago
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
Asia
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
By Nick LichtenbergJune 24, 2026
12 hours ago
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
Success
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
By Orianna Rosa RoyleJune 24, 2026
18 hours ago
Current price of oil as of June 23, 2026
Personal Finance
Current price of oil as of June 23, 2026
By Joseph HostetlerJune 23, 2026
2 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.