• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire

1

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

2

Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic

3

Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire
TechUber Technologies

What Travis Kalanick’s Resignation Means for Uber, Lyft, and You

By
Polina Marinova
Polina Marinova
Down Arrow Button Icon
By
Polina Marinova
Polina Marinova
Down Arrow Button Icon
June 21, 2017, 3:04 PM ET
Add Fortune on Google for similar content.

Travis Kalanick doesn’t want to fight anymore.

Early this morning, news broke that Uber’s chief executive would resign from his role. In a statement to The New York Times, he said, “I love Uber more than anything in the world and at this difficult moment in my personal life I have accepted the investors’ request to step aside so that Uber can go back to building rather than be distracted with another fight.”

Uber is now left picking up the pieces after a tumultuous six months of PR problems including a video of Kalanick, berating a driver (he later apologized), a passenger boycott promoted on social media, and sexual harassment allegations.

Here’s what the departure of Uber’s top executive will mean for drivers, passengers, employees, and competitors.

Drivers: The widely-circulated video of Kalanick arguing with an Uber driver over pay rates was one in a series of missteps for the ride-hailing giant. Following the incident, Rachel Holt, Uber’s head of the ride-hailing service in North America, said Uber was making efforts to improve how it works with drivers to ensure “they feel heard and respected,” adding that the top complaints from drivers had revolved around earnings, stress, support, and communications. And it looks like Uber will continue to execute on these points without Kalanick as the CEO. Just yesterday, the tech giant announced some big changes in an effort to woo drivers to its platform, including adding a way to tip drivers and shortening the window for would-be passengers to cancel their rides.

Get Data Sheet, Fortune’s technology newsletter.

Passengers: In January, a #DeleteUber boycott campaign erupted on Twitter after some users accused Uber of trying to profit from a taxi driver protest against President Donald Trump’s immigration ban. Although CEO Travis Kalanick later announced he would create a $3 million legal defense fund for Uber drivers affected by the ban, more than 200,000 customers still deleted their accounts. The #DeleteUber hashtag came back for round two after a former engineer published a blog post in February in which she said she had repeatedly complained about sexual harassment and discrimination at the company, but was ignored or punished. On Monday, Uber sent an apology to some of its former customers in an effort to win them back. With Kalanick out, investors are counting on the company having an easier time repairing its image and regaining customer trust.

Employees: After one of its former engineer spoke out about sexual harassment, Uber launched an internal investigation into its workplace culture. The company eventually terminated more than 20 employees, citing bullying and retaliation as reasons for the firings. Uber’s board decided to implement employee-friendly recommendations, like adopting a zero-tolerance policy for substantiated complaints of discrimination and harassment and conducting an audit of pay practices. With management in flux, Uber has an opportunity to fill the top positions with leaders who could improve Uber’s toxic culture and put an end to its PR nightmare.

Competitors: Kalanick’s exit is an opportunity for rivals to push their efforts into high gear. During the ongoing scandals, Uber reportedly lost users and market share to ride-hailing competitor Lyft. While Uber has been dealing with a succession of problems, Lyft has been quietly forming partnerships and rolling out new tipping perks for drivers.

Grace Donnelly

It’s still early and unclear what’s next for Uber without its aggressive founder, but as Fortune’s Adam Lashinsky put it: “Kalanick’s spectacular flameout is one for the ages. His stubborn persistence and vision made Uber what it is. Flying in the face of convention was an asset, but ultimately a horrible liability.”

About the Author
By Polina Marinova
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Microsoft executive Jacob Andreou poses for a photo wearing a black suit jacket, with a tan background behind him.
AIMicrosoft
The 33-year-old executive Satya Nadella is trusting to fix Microsoft’s Copilot AI assistant
By Sebastian HerreraJune 27, 2026
2 hours ago
Big Short legend Steve Eisman says everyone is buying the wrong AI stocks
InvestingFinance
Big Short legend Steve Eisman says everyone is buying the wrong AI stocks
By Shawn TullyJune 27, 2026
4 hours ago
Hacker in a dark hooded jacket holding a smartphone displaying an incoming unknown call while working on a laptop
CybersecurityScams
Job scams are getting more sophisticated, and they’re costing Americans millions
By Jacqueline MunisJune 27, 2026
4 hours ago
Qualcomm’s big AI gamble: Breaking Nvidia’s chips stronghold 
AIChips
Qualcomm’s big AI gamble: Breaking Nvidia’s chips stronghold 
By Phil WahbaJune 27, 2026
5 hours ago
Sam Altman and Donald Trump.
AIOpenAI
OpenAI agrees to stagger rollout of its most powerful model to only Trump-approved customers
By Eva Roytburg and Beatrice NolanJune 26, 2026
16 hours ago
gr
PoliticsElections
Anthropic and OpenAI waged a $27 million proxy war in a Manhattan congressional race. The winner told them both to get lost
By Sasha RogelbergJune 26, 2026
16 hours ago

Most Popular

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
2 days ago
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
Success
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
By Orianna Rosa RoyleJune 24, 2026
3 days ago
Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire
Economy
Ray Dalio says the U.S. just had its 'Suez moment'—and history says what comes next could end an empire
By Nick LichtenbergJune 26, 2026
1 day ago
The bond market knows something about the $39 trillion national debt that Washington doesn’t
Economy
The bond market knows something about the $39 trillion national debt that Washington doesn’t
By Eva RoytburgJune 25, 2026
2 days ago
Current price of oil as of June 26, 2026
Personal Finance
Current price of oil as of June 26, 2026
By Joseph HostetlerJune 26, 2026
23 hours ago
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
Asia
Ray Dalio just finished a 10-day trip to China. He says global leaders know America ‘doesn’t have what it takes to fight to maintain its empire’
By Nick LichtenbergJune 24, 2026
3 days ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.