Munoz’s company was under fire Monday for a video that showed aviation officials forcibly removing and dragging a passenger off an overbooked flight. In his statement, Munoz said he was sorry for “having to re-accommodate these passengers,” which only fueled users’ outrage. It also prompted users to point out the irony of PRWeek honoring the CEO for being a “smart, dedicated and excellent leader who understands the value of communications” just a month earlier.

Interestingly, United’s stock only went up amid the controversy.