Users of the photo- and video-sharing app complained that a glitch prevented them from refreshing their Snapchat feeds. Some said via Twitter that they deleted and re-installed the app, which did not fix anything.

Snapchat is being annoying

— jessie (@JessicaTaucci) December 25, 2016

Is anyone else's Snapchat messing up?

— J. (@jryannn13) December 25, 2016

Am I really the only one that the snapchat app hates?? It never loads anything and crashes my phone 🙃

— Cheyenne (@CheyenneWright_) December 25, 2016

my memories saved from the last two days deleted!

— K-South (@_newtwitwhodis) December 25, 2016

Snapchat Support said on Twitter that the company was working on the issue.

Some Snapchatters are having trouble with the app. We're working on a fix!

— Snapchat Support (@snapchatsupport) December 25, 2016

“Some Snapchatters are having trouble with the app,” the company wrote. “We’re working on a fix!”