• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI

2

Even as Elon Musk calls philanthropy ‘very hard,’ everyday Americans gave a record $617 billion—despite feeling the squeeze over the cost of living

3

The stock market is about to suffer a 'snapback' and will lose much of this year's gains as 'speculation is hitting extreme levels,' BofA warns

1

Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI

2

Even as Elon Musk calls philanthropy ‘very hard,’ everyday Americans gave a record $617 billion—despite feeling the squeeze over the cost of living

3

The stock market is about to suffer a 'snapback' and will lose much of this year's gains as 'speculation is hitting extreme levels,' BofA warns
Tech

These technologies will change the way you dine out

By
Larissa Zimberoff
Larissa Zimberoff
Down Arrow Button Icon
By
Larissa Zimberoff
Larissa Zimberoff
Down Arrow Button Icon
October 8, 2015, 6:23 PM ET
Reserve mobile app
The Reserve mobile app.Courtesy: Reserve
Add Fortune on Google for similar content.

Hospitality is a $5 trillion industry. No surprise there: We all eat, sleep, and travel.

For that reason, technology companies have long coveted a piece of each one of those businesses. Uber and its peers are rethinking transportation. Airbnb and HotelTonight are rethinking hotels.

But what about restaurants?

There’s Caviar, GrubHub (GRUB), and Seamless for takeout, certainly. But for everything else—from your dinner reservation to the bill that follows—it’s up in the air. The competition is fierce. There is Reserve, Resy, Table8, Yelp SeatMe (YELP), Tock, Cover, and of course OpenTable (PCLN), the largest player by far, with more than 30% market share.

Last month in New York City, OpenTable co-sponsored a one-day summit about technology and the hospitality industry. Called TechTable and organized by four women in the hospitality industry, the event sought to address a simple truth: With the industry “ripe for disruption,” as investor Steve Case (whose Revolution Growth firm invested in Sweetgreen, a fast-casual restaurant chain) said in his opening remarks, what is the best path forward?

For some companies, it’s an everything-but-the-kitchen-sink strategy. Take OpenTable, for instance. Restauranteur Danny Meyer discovered the company in 1998; he quickly became a customer (with his Union Square Café), investor, and board member. Virtually every other restaurant followed his lead and adopted OpenTable’s technology, which replaced a paper reservations book and a phone call with a computer terminal (and a monthly fee). Today the system is a fixture in restaurants and its services have grown to include reviews, rewards, recommendations, and (most recently) payments.

Similarly, from his earliest days at Reserve, a “digital concierge service” based in New York City, CEO Greg Hong’s partners urged him to unify the entire restaurant experience in a single platform. Reserve, an OpenTable competitor that paints itself as a more premium service, aims to do just that. “When it’s done right, it will become ubiquitous,” he says.

Other companies believe focus and differentiation is the way forward. The latest wave of restaurant-tech upstarts offer all manner of features, including concierge-like texting, backup restaurant suggestions, bounties on sought-after tables, improved analytics, business travel targeting, and mobile payments. Ben Leventhal, co-founder of Resy, believes there’s room in the market for each of these. “The expectation that there is one system and one reservation system that fits all is a dated idea,” he says. Resy, for instance, hopes to attract four-star restaurants (and the diners they covet).

Meanwhile Cover has focused only on payments—and still there’s plenty to accomplish. We’re nearly at the point technologically, says hospitality consultant Leiti Hsu, where one can sidle up to the bar and say, “Put it on my tab.” Cover, which is present in just three metro areas so far—New York, Los Angeles, and the San Francisco Bay Area—has attracted more than 50,000 users and processes, on average, two million dollars each month across some four hundred restaurants. But it’s not tied to any reservation system. (The company was recently acquired by U.K.-based Velocity.)

Many restaurant groups are sitting back and waiting to see which technologies shake out. (During one panel discussion during the TechTable event, a moderator asked the crowd if they were using mobile payment technologies. Only a smattering of hands were raised.) Others, such as Mina Group president Patric Yumul, are doing the opposite and trying everything, and quickly, to see what works best. “We want to know everyone better,” says Yumul, referring to the many tech options. Rob Wilder of Washington, D.C.-based Think Food Group is also trying out the different systems—but he doesn’t see a near future without the incumbent, OpenTable, in the picture.

There is good reason to be patient. Underneath many of these services is a major business model shift that places financial risk more firmly on the guest, rather than on the restaurant, as is tradition. Nick Kokonas is the founder of Tock, a web-based ticketing system that allows for ordinary reservations as well as special event ticketing. (He also co-owns Alinea restaurant in Chicago.) He believes that restaurants should not focus on increasing average check size so much as ensuring that every seat in the house is sold––regardless of price. Why? Because with a conventional reservation, restaurants still risk being stood up by a diner—and that’s a serious financial risk for a low-margin business. Tickets that require a deposit can help avoid that. (Tock has processed more than $53 million in bookings, Kokonas says.)

“Ticketing systems bring predictability to the restaurants,” says Derek Dukes, general manager of Lazy Bear, a ticket-only restaurant in San Francisco. ” I can run the business without a crystal ball, the way most other businesses get to run. It’s liberating.”

But for all of these services, systems, and startups, there is one technology challenge that looms above all: the analog environment, whether it be the old-fashioned telephone or the fax machine or even the hand-written reservation. The sudden rush of technology into the dining room could very well overwhelm restaurants and their patrons. But if it gets a handful of establishments thinking differently about their business for the first time—well, that’s progress.

Subscribe to Data Sheet, Fortune’s daily newsletter on the business of technology.

About the Author
By Larissa Zimberoff
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in Tech

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in Tech

Exclusive: Xbox’s CEO on 3,200 layoffs, four studios cut, and her blunt warning that ‘we spread ourselves too thin’
Big TechMicrosoft
Exclusive: Xbox’s CEO on 3,200 layoffs, four studios cut, and her blunt warning that ‘we spread ourselves too thin’
By Sebastian HerreraJuly 6, 2026
2 hours ago
‘Our business today is not healthy’: 1,600 Xbox employees among the 4,800 laid off by Microsoft as it looks to ‘reset’ gaming division
Big TechMicrosoft
‘Our business today is not healthy’: 1,600 Xbox employees among the 4,800 laid off by Microsoft as it looks to ‘reset’ gaming division
By The Associated PressJuly 6, 2026
3 hours ago
EasyJet’s stock shows Castlelake bid is far from a done deal
InvestingEasyJet
EasyJet’s stock shows Castlelake bid is far from a done deal
By Kate Duffy and BloombergJuly 6, 2026
5 hours ago
Torsten Slok holds his hands apart as he speaks on stage.
AIProductivity
Top economist says AI just hasn’t delivered on the productivity hype—and it means a ‘painful repricing’ of markets is very possible
By Sasha RogelbergJuly 6, 2026
6 hours ago
In this photo illustration, a Microsoft logo is displayed on a smartphone with Artificial Intelligence (AI) symbols on the background.
AICFO Daily
Microsoft’s Frontier push aims to turn AI spending into measurable returns
By Sheryl EstradaJuly 6, 2026
7 hours ago
A businesswoman uses a smartphone in modern conference room.
NewslettersFortune Workplace Innovation
The tech attention crisis has hit the workplace. One company thinks AI is the cure
By Kristin StollerJuly 6, 2026
7 hours ago

Most Popular

Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI
AI
Shark Tank's Kevin O'Leary says if he were 25 today, he'd chase these two booming opportunities in the world of AI
By Marco Quiroz-GutierrezJuly 5, 2026
1 day ago
Even as Elon Musk calls philanthropy ‘very hard,’ everyday Americans gave a record $617 billion—despite feeling the squeeze over the cost of living
Success
Even as Elon Musk calls philanthropy ‘very hard,’ everyday Americans gave a record $617 billion—despite feeling the squeeze over the cost of living
By Preston ForeJuly 4, 2026
2 days ago
The stock market is about to suffer a 'snapback' and will lose much of this year's gains as 'speculation is hitting extreme levels,' BofA warns
Investing
The stock market is about to suffer a 'snapback' and will lose much of this year's gains as 'speculation is hitting extreme levels,' BofA warns
By Jason MaJuly 5, 2026
23 hours ago
Egg companies made $1.22 billion in profit off a $6 carton — now they’re buying their way out of a price-fixing case with 53 million donated eggs
Law
Egg companies made $1.22 billion in profit off a $6 carton — now they’re buying their way out of a price-fixing case with 53 million donated eggs
By Wyatte Grantham-Philips and The Associated PressJuly 2, 2026
4 days ago
Meet the Zillennials: The luckiest micro-generation in the workforce, born between 1993 and 1998
AI
Meet the Zillennials: The luckiest micro-generation in the workforce, born between 1993 and 1998
By Nick LichtenbergJuly 3, 2026
3 days ago
Gen Z was 'jaded about employment before we ever entered the workforce'—now psychologists say the stare has hardened into something worse
Economy
Gen Z was 'jaded about employment before we ever entered the workforce'—now psychologists say the stare has hardened into something worse
By Nick LichtenbergJuly 6, 2026
12 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.