• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The 33-year-old executive Satya Nadella is trusting to fix Microsoft’s Copilot AI assistant

1

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster

2

MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year

3

The 33-year-old executive Satya Nadella is trusting to fix Microsoft’s Copilot AI assistant
hotel

Hotel rooms go keyless

By
Shalene Gupta
Shalene Gupta
Down Arrow Button Icon
By
Shalene Gupta
Shalene Gupta
Down Arrow Button Icon
November 3, 2014, 9:00 PM ET
A key hangs in the lock at room 333, one of the most haunted rooms of the Gadsden Hotel in Douglas
A key hangs in the lock at room 333, one of the most haunted rooms of the Gadsden Hotel in Douglas, Arizona, October 29, 2012. While many hotels in the United States claim ghosts, staff and guests at the Gadsden have recorded scores of supernatural encounters from the top floor right down to the maze-like basement - not just at Halloween, but year round. Picture taken October 29, 2012. REUTERS/Samantha Sais (UNITED STATES - Tags: SOCIETY ENTERTAINMENT) - RTR39TBLPhotograph by Samantha Sais — Reuters
Add Fortune on Google for similar content.

Imagine walking into your hotel room without ever picking up a key at the front desk.

On Monday, both Hilton and Starwood hotels, the parent of Sheraton, Westin and “W,” unveiled plans to install keyless systems that would let guests use smartphones to get into their rooms.

The idea is keep guests from wasting time while waiting in line to pick up their keys. Of course, forgoing the traditional check-ins also saves hotels money by eliminating the need for as many employees to handle the front desk.

“It will make things easier for guests,”says Ryan Meliker, a hotel industry analyst with the investment bank MLV & Co. “It will lower expenses for hotel operators, and make technology more seamless.”

He continued: “We’re seeing a time when hotels are doing what they can to lower expenses. We’re probably going to be seeing more keyless technology.”

Starwood is going live with smartphone keys on Wednesday in ten hotels in Beijing, Hong Kong, New York, Los Angeles, and Doha. Meanwhile, Hilton plans to go keyless in 600,000 rooms in 2015 and then expand the following year to its other hotel brands including DoubleTree, Hampton Inn, Embassy Suites, and Waldorf Astoria, according to the Associated Press.

At Starwood, guests with a reservation must download an app and opt into the keyless program. Twenty-four hours before their stay, guests receive a digital key on their phone. Upon arrival at the hotel, they can go straight to their room and hold their phone next to the door handle, which opens the lock via Bluetooth.

SPG Keyless, short for Starwood preferred guest, evolved from a system used by the hotel chain that let guests bypass check-in and access their rooms using a keycard.

“Not only does SPG Keyless alleviate a perennial pain point for travelers, but it also transforms the first interaction with our guests from one that is transactional to something more personal,” Frits van Paasschen, Starwood’s chief executive, said in a statement.

Chris Holdren, senior vice president of SPG and digital, followed up in an email to say: “Starwood knows this is a small investment for what will be a big change. We are prepared to make a significant contribution to see that this rolls out globally by 2015.”

Other hotels like Marriott and Intercontinental are not testing keyless, but they do allow guests to check-in through their smartphones, according to the Associated Press.

Analyst Meliker postulates that keyless will be widely-adopted by business hotels, eventually. “This is business travel in general. People that want to get in and get out,” he said. “I think we’ll be seeing it more at Hampton Inn, than at luxury places.”

While an app may cause security concerns, Avivah Litan of Gartner research told Computer World that keyless isn’t necessarily more of a security risk than a keycard. “Data on the physical card can be copied and written onto another card,” she said.

As for people who are prone to losing their smartphones? You can probably get an old fashion keycard made, but navigating life without your phone is going to become harder and harder.

 

About the Author
By Shalene Gupta
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Anthropic’s Alibaba fight raises a trillion-dollar question for IPO: How defensible is a frontier AI moat against China with Washington’s toolbox?
AIAnthropic
Anthropic’s Alibaba fight raises a trillion-dollar question for IPO: How defensible is a frontier AI moat against China with Washington’s toolbox?
By Mia OsmonbekovJune 28, 2026
3 hours ago
Anthony Scaramucci
Commentary250 Years of Innovation
Anthony Scaramucci on America 250: where have you gone, Joe DiMaggio?
By Anthony ScaramucciJune 28, 2026
3 hours ago
psg
RetailSports
More than a club: how Paris Saint-Germain took inspiration from the Barcelona slogan and the New York Yankees cap to create a global business brand
By Nick LichtenbergJune 28, 2026
3 hours ago
family
CommentaryColleges and Universities
More than 3 million college students are raising kids. Most won’t graduate
By Enyi OkebugwuJune 28, 2026
3 hours ago
Even Apple supply chain maestro Tim Cook couldn’t dodge the memory chip ‘RAM-ageddon’ crisis. Here’s why PC prices are soaring this summer
Big TechChips
Even Apple supply chain maestro Tim Cook couldn’t dodge the memory chip ‘RAM-ageddon’ crisis. Here’s why PC prices are soaring this summer
By Alexei OreskovicJune 28, 2026
4 hours ago
Young real estate agent with clients at house
SuccessJobs
LinkedIn says real estate is one of the hottest industries for entry-level workers—One Gen Z sales agent made $75K his first year with no experience
By Emma BurleighJune 28, 2026
5 hours ago

Most Popular

Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
Success
Philanthropy leader at Warren Buffett and Bill Gates’ Giving Pledge says children of billionaires are pushing them to give their wealth away faster
By Preston ForeJune 27, 2026
1 day ago
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
Success
MacKenzie Scott alone accounted for one-third of America's $19.2 billion in megagifts last year
By Sydney LakeJune 25, 2026
3 days ago
The 33-year-old executive Satya Nadella is trusting to fix Microsoft’s Copilot AI assistant
AI
The 33-year-old executive Satya Nadella is trusting to fix Microsoft’s Copilot AI assistant
By Sebastian HerreraJune 27, 2026
1 day ago
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
Success
Now worth $200 million, Sarah Jessica Parker credits being ‘one of eight kids that struggled financially’ for her hunger, ambition, and work ethic
By Orianna Rosa RoyleJune 24, 2026
4 days ago
The end of Putin’s regime will spring from war spending chaos, former central bank advisor says, amid military mutiny threat and fuel-shortage brawls
Europe
The end of Putin’s regime will spring from war spending chaos, former central bank advisor says, amid military mutiny threat and fuel-shortage brawls
By Jason MaJune 27, 2026
18 hours ago
The contrarian view for Fed rate cuts: Payrolls will weaken, inflation will plunge, and Kevin Warsh was 'largely performative' in his hawkishness
Economy
The contrarian view for Fed rate cuts: Payrolls will weaken, inflation will plunge, and Kevin Warsh was 'largely performative' in his hawkishness
By Jason MaJune 27, 2026
14 hours ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.