• Home
  • Latest
  • Fortune 500
  • Finance
  • Tech
  • Leadership
  • Lifestyle
  • Rankings
  • Multimedia

Trendingnow

1

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave

2

FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’

3

He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis

1

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave

2

FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’

3

He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis

Wayfair.com wants you to say its name

By
Craig Giammona
Craig Giammona
Down Arrow Button Icon
By
Craig Giammona
Craig Giammona
Down Arrow Button Icon
July 18, 2013, 7:37 AM ET
Add Fortune on Google for similar content.
Shop, shop, shop.

FORTUNE — Wayfair.com could have gone public by now. Some might say should. The Boston-based online retailer generated $600 million in revenue in 2012 and an IPO would create liquidity for Wayfair’s 1,300 employees, not to mention boost the company’s position in the online home furnishings market.

But the company’s co-founder and CEO Niraj Shah is not ready to pull the trigger quite yet. “It’s certainly something we think is in our future,” Shah says. “There are a few more things we want to accomplish while we’re private first.”

Specifically, Shah wants to do more to develop Wayfair’s brand to generate customer loyalty. The company, which started as dozens of virtually anonymous websites that were consolidated under the Wayfair name in 2011, is not quite a year into a major television advertising campaign. Shah is also pushing the company to develop more custom products. “We’ve dipped our toe into that market and want to start aggressively doing more over the next six months,” Shah says.

MORE: How Pandora’s image took a dive

Wayfair continues to grow and carve out a space in the online furniture and home décor market, estimated at about $20 billion a year in the United States. Revenue was up 40% over last year in the first quarter of 2013, and Shah says Wayfair could end 2013 with revenue in the neighborhood of $1 billion. (The company is profitable.) Based on that growth and its recent press offensive, Forrester Research analyst Sucharita Mulpuru believes an IPO is coming sooner rather than later. “They’ve never been as open and transparent as they are right now,” says Mulpuru. “There’s always an ulterior motive.”

Part of that motive would be profit: Four private equity firms injected $165 million into Wayfair in 2011, the first time Shah and his co-founder Steve Conine raised funds from investors after bootstrapping with no VC money for the first nine years.

Wayfair investors agree with Shah that’s there’s no rush to go public. “Clearly, it’s a company that could be public if we wanted,” says Michael Kumin, a managing partner at Great Hill Partners, one of the four Boston firms that invested in Wayfair. “The business is well capitalized, it doesn’t need to be public. We’re making a lot of investments in the future, and we continue to assess whether it makes sense, and when. We certainly don’t feel any urgency.”

MORE: Why Tableau is reaching for the cloud now

Ian Lane, of HabourVest Partners, another firm with money in Wayfair, said the ball is in Wayfair’s court when it comes to a potential IPO. “We think Wayfair can be a publicly traded company at a time of its choosing,” he said. “The company has always benefited from maintaining a long-term perspective, and we view a public offering as just another stage in Wayfair’s growth story.”

Shah wants Wayfair to become a household name in the market for home products, the eventual first stop for a 45-year-old housewife in Atlanta looking to buy a new table or update her accent pillows. As part of this drive, Wayfair has ramped up its hiring of in-house designers to work on custom brands that will be manufactured specially for sale on the site. The company is currently selling goods under the brand Castleton Homes, and plans to expand its custom offerings over the next few months, Shah says.

There’s also the issue of getting the company’s name out there. After years of growing its business in virtual obscurity — customers were using a number of different websites run by Shah and Conine but couldn’t identify their company — Wayfair is seeing more repeat shoppers. It spent $1 million on advertising in the fourth quarter of 2012, and that number continues to grow. Still, it can be tough to build a home décor brand without a celebrity endorsement — think Kathy Ireland or Martha Stewart.

Wayfair, which began as CSN Stores in 2002 — Shah admits the name conjured a “faceless corporate holding company” — has never had to be sexy in the past. The products it sells are, for the most part, functional. It is a site that thrives by offering good selection and reliable customer service. Wal-Mart (WMT), Target (TGT), and Amazon (AMZN) are big players in the online market, but they don’t focus on furniture, perhaps leaving the door open for Wayfair. “The big names in this space haven’t really taken a crack at it,” Mulpuru says. “With the home, it’s aesthetics and inspiration.”

MORE: A people-finding app for the college set

Shah acknowledges that certain home products are difficult to sell online — couches for example, because people want to sit on them before making a purchase. But he thinks online furniture shopping will continue to grow as millennials age into the home market. Currently, an estimated 8% of furniture and home décor sales occur online. Shah sees that number potentially hitting 20% in the near future.

But research from NPD Group shows only a slight uptick in the online market for home items over the last year. In the category “kitchen and dining,” NPD found that 11% of purchases were online from June 2012 to May 2013, compared to 7% over that same time period a year ago. In the “bed” and “bath” categories, the gains were even more modest — 1% and 2% increases, respectively. “Heavy durable goods, items where it’s a risk getting it into the house, are going to be one of the last categories,” says analyst Mulpuru. That’s why furniture is a challenge for the web.”

Mulpuru sees Wayfair’s biggest potential for growth in wedding registries, a major driver of home purchases online. “They’re well-positioned to do a lot of things,” she says. “The biggest one is the brand — nobody knows who the heck they are.”

“Nobody” is probably a stretch, but it does take time for a brand to grab the public’s attention, and Wayfair didn’t grab much name recognition in its many years as a network of sites run under the umbrella of CSN Stores. Kumin, the Wayfair investor, estimates it could take $60 million to $100 million in “mass market” advertising over a period of three years to truly establish Wayfair as a distinct brand. An IPO would probably grab some headlines too.

About the Author
By Craig Giammona
See full bioRight Arrow Button Icon
Add Fortune on Google for similar content.

Latest in

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025

Most Popular

Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Finance
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam
By Fortune Editors
October 20, 2025
Fortune Secondary Logo
Rankings
  • 100 Best Companies
  • Fortune 500
  • Global 500
  • Fortune 500 Europe
  • Most Powerful Women
  • World's Most Admired Companies
  • See All Rankings
  • Lists Calendar
Sections
  • Finance
  • Fortune Crypto
  • Features
  • Leadership
  • Health
  • Commentary
  • Success
  • Retail
  • Mpw
  • Tech
  • Lifestyle
  • CEO Initiative
  • Asia
  • Politics
  • Conferences
  • Europe
  • Newsletters
  • Personal Finance
  • Environment
  • Magazine
  • Education
Customer Support
  • Frequently Asked Questions
  • Customer Service Portal
  • Privacy Policy
  • Terms Of Use
  • Single Issues For Purchase
  • International Print
Commercial Services
  • Advertising
  • Fortune Brand Studio
  • Fortune Analytics
  • Fortune Conferences
  • Business Development
  • Group Subscriptions
About Us
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • About Us
  • Press Center
  • Work At Fortune
  • Terms And Conditions
  • Site Map
  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Instagram icon
  • Pinterest icon

Latest in

Europe optimized its supply chains for cost. Now it must pay for resilience  
Commentarysupply chains
Europe optimized its supply chains for cost. Now it must pay for resilience  
By Richard SaynorJuly 16, 2026
58 minutes ago
school
AIEducation
84% of students use AI for homework. Only 3 in 10 schools have rules for it
By Brett DeJager and The ConversationJuly 16, 2026
1 hour ago
The landing page of the Visa Stablecoin Platform
CryptoVenture Capital
Exclusive: Visa launches new platform to provide stablecoin services to more than 200 million merchants
By Camila Grigera NaónJuly 16, 2026
2 hours ago
Current price of gold as of July 16, 2026
Personal Financegold prices
Current price of gold as of July 16, 2026
By Danny BakstJuly 16, 2026
2 hours ago
US Federal Reserve Chair Kevin Warsh testifies during a Senate Banking Committee hearing titled "The Semiannual Monetary Policy Report to the Congress" on Capitol Hill in Washington, DC, on July 15, 2026.
EconomyBonds
Warsh’s Fed plan means it’s time to read the bond market backwards, says Morgan Stanley chief—and it could be great news for borrowers and homeowners
By Eleanor PringleJuly 16, 2026
2 hours ago
inflation
EconomyInflation
Wholesale inflation falls 0.3% in June, but Iran war clouds outlook
By Paul Wiseman and The Associated PressJuly 16, 2026
2 hours ago

Most Popular

26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave
Law
26 Meta employees accuse Mark Zuckerberg of using AI to target 8,000 layoffs against workers on medical, parental or family leave
By Barbara Ortutay, Alexandra Olson and The Associated PressJuly 15, 2026
1 day ago
FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’
C-Suite
FedEx CEO says we are in the middle of the biggest supply chain shift he’s seen in 35 years: ‘We are the referendum’
By Fortune EditorsJuly 15, 2026
1 day ago
He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis
Innovation
He sold his last company to Palantir. Now he's betting $32 million that robots can fix construction's labor crisis
By Lily Mae LazarusJuly 15, 2026
1 day ago
Jamie Dimon understands why people are anti-rich: 'We have, in fact, left the lower-income folks behind' and 'that's kind of annoying'
Economy
Jamie Dimon understands why people are anti-rich: 'We have, in fact, left the lower-income folks behind' and 'that's kind of annoying'
By Eleanor PringleJuly 15, 2026
1 day ago
MacKenzie Scott, Melinda French Gates, and Lauren Sánchez Bezos are rewriting the rules of billionaire giving—one quietly, one strategically, one very publicly
Newsletters
MacKenzie Scott, Melinda French Gates, and Lauren Sánchez Bezos are rewriting the rules of billionaire giving—one quietly, one strategically, one very publicly
By Sydney LakeJuly 14, 2026
2 days ago
Current price of oil as of July 15, 2026
Personal Finance
Current price of oil as of July 15, 2026
By Joseph HostetlerJuly 15, 2026
1 day ago

© 2026 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information
FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.